Customer Assistant

3 weeks ago

Norwich Norfolk, United Kingdom Marks and Spencer Part time

All the details

Work Pattern

Week 1
Monday 0800 - 1330
Wednesday - 1330 - 1900
Friday - 1330 - 1900
Saturday - 1330 - 1900

Week 2
Monday - 0800 -1330
Tuesday - 0800 - 1330
Thursday - 0800 - 1330
Saturday - 1330-1900

  • You must be over 18 to apply for this position.
  • This is a 6 week contract from the agreed start date.
  • All interviews must take place face to face in the hiring store.

Purpose

  • Key part to play in ensuring customer's don't wait
  • Welcoming every customer, giving assistance and thanking each customer for shopping with us.
  • Providing excellent customer service, to deter any dishonest customers who enter your store and reporting theft incidents.
  • To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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