Corporate CRM

2 weeks ago

Knutsford, United Kingdom Barclays UK Part time

Join us as Corporate CRM BA Lead at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. Success in the Role

To be successful as a Corporate CRM BA Lead you should have experience with:

  • Knowledge of Salesforce Products.
  • Technical Analysis in a Banking Technical domain.
  • Excellent Technical to Laymans & Laymans to Technical translation skills to support IT & Business delivery.

    Some other highly valued skills may include:

    • Salesforce engineering experience (either Test/Development/Devops/configurator).
    • Certifications in Salesforce Training & Change Management.
    • Strong Integration & Data skillset.

      You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. Purpose of the Role

      To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities. Accountabilities

      • Identification and analysis of business problems and client requirements that require change within the organisation.
      • Development of business requirements that will address business problems and opportunities.
      • Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations.
      • Support the creation of business cases that justify investment in proposed solutions.
      • Conduct feasibility studies to determine the viability of proposed solutions.
      • Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
      • Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope.
      • Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation. Assistant Vice President Expectations
        • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
        • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
        • Take ownership for managing risk and strengthening controls in relation to the work done.
        • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
        • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
        • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc). to solve problems creatively and effectively.
        • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
        • Influence or convince stakeholders to achieve outcomes.

          All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

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