Band 3 Transport Booking Operative

2 weeks ago

Calne, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full time
Job overview

 

AWP NHS Trust are looking for motivated and enthusiastic individuals to join their busy Transport Booking Team on a 12 month fixed term/secondment contract.

Working hours are 37.5 hours per week, daily hours to be discussed at interview. 

The Transport booking team receive communication from stakeholders across the Trust in order to complete patient transport requests. This is in the form of emails and telephone calls into our busy department. This would require two way communication and the ability to ensure tasks are completed.

The successful applicant will need to be proactive, able to work under pressure, have the ability to problem solve, and maintain a professional manner at all times.  

 

Main duties of the job

 

To provide an efficient and professional first point of contact for the Avon & Wiltshire Mental Health Partnership NHS Trust (AWP) Transport Department.

To take and manage incoming/outgoing communication, via Telephone/Email, to facilitate bookings from multiple stakeholders who are mainly requesting different forms of patient transport. This information to be checked against policy, recorded accurately and sent to the transport provider efficiently.

The successful candidate is expected to be skilled when it comes with multi-tasking, have excellent communication skills and be methodical in their work approach.

This role requires both the data gathering side of taking transport bookings but also the ability to enforce policy and offer alternative suggestions where appropriate.

 

Working for our organisation

 

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. 

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

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