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E-Com Manager

1 month ago

DARTFORD, United Kingdom CVUK Full time
An excellent opportunity to join a highly successful home business as the E-com Manager

As the eCommerce Manager, your primary responsibility will be to collaboratively develop and execute the overall ecommerce strategy.

Including setting goals, and implementing strategies to increase satisfaction, sales, organic traffic and conversion rates.

You will be responsible for:

Optimizing the website, driving organic traffic growth, conversion rate growth, improving user experience, and ensuring the overall success of our online business.

This role requires a deep understanding of ecommerce strategies, SEO, CRO, social and digital marketing affiliates and online consumer behaviour.

Manage the end-to-end eCommerce strategy and operations, with the support of the e-com executive including website management, product listings inventory, and order fulfilment.

Optimise user experience (UX) and interface on the website to maximise conversion rates and improve customer retention.

Optimize website navigation, checkout process, product recommendations, and customer support to ensure a seamless and positive customer journey

Collaborate with cross-functional teams such as logistics, IT and OMS provider, to ensure the seamless operation of the platform.

Capture customer insights in the form of behavioural tracking, reviews and feedback for website and wider business optimisation.

Support journeys for all audiences including consumers and businesses.

Utilise analytics tools to track performance metrics, generate insights, and make data-driven decisions to optimise ATV, CVR and sales.

Continuously improve the online shopping experience to enhance customer satisfaction, retention, and loyalty.

Work closely with the Marketing campaign Manager to steer a diverse range of channels and strategies, including SEO, CRM, Affiliates and Referrals, for the effective acquisition and retention of customers.

Work with agency to optimize product listings and website content using relevant keywords and SEO best practices to improve organic search rankings and visibility on search engines.

Monitor inventory levels, track stock movements, and coordinate with the demand team to ensure products are in stock and available for sale.

Work closely with the Buyer to create promotional campaigns

To be considered you must have a

Minimum 3 years of experience in eCommerce management preferably with retail background

Proven track record of successfully driving online sales growth and managing eCommerce platforms (preferably ShopifyPlus)

Proficiency in analytics tools to derive insights and make data-driven decisions.

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