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IT Service Delivery Administrator
4 months ago
JOB
TITLE – IT
Service Delivery Administrator
DEPARTMENT
– IT
RATE OF
PAY – £24,840.00
per annum plus excellent benefits
CONTRACT
TYPE – Full
Time
OVERVIEW
We are looking for an IT Service Delivery Administrator to join our
team here at the Celtic Manor Collection.
WHAT
ARE WE LOOKING FOR …
The
successful candidate should be very organised and structured. They will be
assisting with ordering for the IT department and contract renewals and be
responsible for working closely with accounts department.
WHAT
YOU’LL DO …
This
important role will involve:
·Assisting
in providing first line IT support
·
Monitoring and responding to all IT incoming tickets
·
Escalating IT tickets to relevant team members
·Checking
EO for any IT resources that are required for up coming events for both
companies ICCW/Celtic Manor Resort and ensuring these are raised on the
relevant job logging system for team to action.
·Checking
billing of ICCW and raising service orders for last minute requests and
ensure payment plans are created.
·Checking
billing of CMR event orders and ensuring correct costs are put in place for
the event
·Assisting
the renewal of IT service contracts
·Assisting
with budget monitoring and cost tracking for facilities projects and
developments such as refurbishments and new properties
·Resolving
invoicing queries
·Reconciliation
of account statements, keeping supplier and contractor payments up-to-date
·Ordering
of IT equipment
·Reconciliation
of the facilities credit card statement
·Maintaining
the facilities contracts filing system
·Administration
of systems
·Administration
of manage engine service desk.
·Participating
when required in invoice and purchase requisition approval meetings
WHATS
IN IT FOR YOU…
As an
employee of The Celtic Collection, you can enjoy a range of incredible perks,
from free parking whilst on duty, lifestyle and retail discounts for you and
your family just to name a few.
Our career
development opportunities are as unique as you are, we pride ourselves in
being part of your journey every step of the way, starting on your first day
where you could start your personalised pathway in-house training
course. We are sure you won’t be
disappointed
WHO ARE
WE …
The Celtic Collection is a prestigious portfolio of unique
hotels and event venues at the gateway to South Wales developed from the
success of the Celtic Manor Resort, a flagship business and leisure
destination that has been voted the Best UK Hotel for nine of the last 10
years at the Meetings & Incentive Travel Awards.
Host venue of the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic Manor
Resort is one of Europe’s finest destinations for luxury escapes, family
breaks, special occasions, golfing getaways and business events. The resort
offers three championship golf courses, luxury spas, exceptional conference
facilities and team-building and family activities including archery,
adventure golf, laser clays and treetop ropes courses.
As well as the five-star Resort Hotel, the Collection also includes the
historic Manor House, the stylish Coldra Court Hotel, 10 luxury self-catering
Hunter Lodges, and the essential convenience of T? Hotel Magor. The
170-bedroom Parkgate Hotel was opened in the city centre of Cardiff in Autumn
2021 in partnership with the Welsh Rugby Union, and a second T? Hotel opened
its doors at Milford Waterfront in the Spring of 2022 in partnership with the
Port of Milford Haven. In September
2019, The Celtic Collection launched the new International Convention Centre
Wales (ICC Wales) in a joint venture partnership with Welsh Government.
RECRUITMENT
INFO
In the event we receive a high number of applications, we reserve the
right to close this campaign early
In line with the requirements of the Asylum and Immigration Act of
1996, all applicants must be eligible to live and work in the UK. Documented
evidence of eligibility will be required from candidates as part of the
recruitment process. The Celtic Manor Resort is an equal opportunity employer
and would welcome interest from applicants of all ages.