Desktop Support Engineer

2 weeks ago

Aldershot, United Kingdom DXC Technology Full time

Job Description:

Location: Warton\Samlesbury

UK Nationals

Candidate must be eligible for SC Clearance

Site based engineer primarily based on a secure site at Warton, with required support to Samlesbury as required.

Note: Travel to the site at Samlesbury will be paid travel. 

Role overview

Here at DXC we have an exciting new opportunity for an experienced, on-site Desktop Support Engineer to provide support to a long-standing client at Warton.

This is a full-time permanent position working 37.5-hours per week.

Monday - Friday between the hours of 07:00 - 19:00.

Working as part of the DXC team you will gain access to a large library of training courses and accreditations to help further your skills and development.

We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few.

Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we are only able to progress with applications from British nationals.

This role is primarily site based at Warton but will involve support for supported sites such as Samlesbury. Travel for Samlesbury will be paid travel and driven based on service.
 

Responsibilities

As a Desktop Support Engineer, you will be:

  • Carrying out Security Audits of all devices holding Data on the network by Scanning and reporting
  • IMACâs â Installations, Moves, Additions and Changes
  • Break-Fix of all in-scope managed devices
  • Hands and Eyes Support to visually verify the state of managed devices such as servers and network devices
  • Desktop Support including special project activities as they arise
  • Asset Management & Stock Management
  • Managing the lifecycle of loan user equipment
  • Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution
  • Act as a central point of contact for the customer
  • Software and system fault diagnosis, analysis and fix
  • Take responsibility for stock used and follow the correct procedures regarding stock management
  • Proactively keeping the customer updated with problem status at all times
  • Identifying and reporting risk as appropriate in accordance with the guidelines

Essential Skills / Qualifications

  • Must have or be able to obtain UK GOV Security Clearance at SC level.
  • Full, clean UK Driving License
  • Proven trouble shooting skills
  • Previous experience in a similar role with ITIL environment
  • PC/Desktop Support knowledge including Microsoft Windows XP/7/10 onwards
  • Excellent communicator both face-to-face & over the phone
  • Administering Windows Share\File permissions.
  • Mobile connectivity (E.g., Android/iPhone)
  • Knowledge of SCCM
  • Good knowledge of HP Workstation, Desktops & Laptops
  • Must be able to deal productively with a high workload with minimal supervision
  • Great attention to detail

Investment In Training and Development

  • We offer a comprehensive range of training and career development opportunities, a structured induction program, tailored job training as well as mentoring and support for relevant sponsored professional qualifications.
  • Weâre developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Our Culture

  • Here at DXC we support with care and compassion, and we are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do.
  • We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders.
  • We aspire to be recognised for our innovative and modern thinking approach.

Employee Benefits

  • As part of our competitive remuneration package, flexible benefits are available. There is an option to âflex up and downâ on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.
  • You will also have access to âPerks at Workâ, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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