Head of Security Culture

4 weeks ago


City of London Greater London England, United Kingdom Capita plc Full time

Home based Help strengthen our team as our Head of Security Culture. Home based role.

A great opportunity to join our team as our Head of Security Culture to support our behavioural change and embedding security values across Capita by developing and implementing a comprehensive behavioural and cultural change programme. This includes providing guidance and expertise on key initiatives and projects from the Security team, to ensure simplicity of our ask and optimal behavioural change.

This role involves strategizing, developing, and implementing initiatives that effectively communicate and promote security best practices across all levels of our business with the goal to foster a security-conscious environment, ensuring that security is a fundamental consideration in all business processes and decisions.

What You'll Be Doing:

  • Security culture development: Design and deliver a security culture observability programme, ensuring we know what the macro, meso, and micro cultures are within the business and what contributes to a weak or strong security culture.
  • Strategic execution: Establish and maintain a strategy to foster a strong, positive security culture and feeling of responsibility throughout the organisation, ensuring long term, sustained improvement.
  • Choice architecture: Collaborate with cybersecurity experts to craft and implement technical solutions that nudge employees towards making secure choices more naturally, thereby simplifying secure actions and complicating insecure ones.
  • Metrics: Establish and oversee a metrics framework to effectively gauge and report the impact of changes in behavior, culture evaluations, and reductions in human-related risks.
  • Behavioural diagnosis: Identify the behaviours behind overarching security challenges, extracting the facilitators and barriers that need to change to effectively manage human risks.
  • Cyber communications: Support in both proactive and reactive security communications.
  • Training and Education: Develop and deliver engaging and adaptive training and awareness materials and activities that address various aspects of information security, including cyber threats, data protection, and incident response.
  • Engagement and Advocacy: Build and maintain a community of Security Champions across the business to help advocate secure behaviors and practices.
  • Policy and Compliance: Ensure that security awareness activities comply with relevant laws, regulations, and industry standards.
  • Line Management: Provide leadership and guidance to your team to continuously improve the delivery of behavioural change.
  • Research: Continuously update knowledge on the latest theories and methodologies in behavioral science, and explore innovative strategies to achieve our strategic goals

What we're looking for:

  • Proven relevant work experience in applying behavioural science preferably in large and complex organisations.
  • A strong portfolio of behaviour change interventions that demonstrate your ability to design, implement, and evaluate interventions.
  • Skilled in monitoring and evaluating the effectiveness of behaviour change initiatives through both qualitative and quantitative research methods.
  • Able to compose detailed reports that explain the behavioural science aspects of cybersecurity to both technical and non-technical audiences.
  • Demonstrated ability to establish and manage a small team, promoting a cooperative and inclusive workplace culture.
  • Strong understanding of behaviour change theories, methodologies, and their assessment. 
  • An undergraduate or master's degree in a relevant field such as information and cyber security, psychology, behavioural economics, organisational behaviour.
  • A solid understanding of the sociotechnical aspects of cyber security such as people-centric security, the role of human factors and the latest evidence on behaviour change for cyber security.
  • A solid understanding of the theories, principles, and methods of behavioural science and experience in how they can be applied to organisational settings.
  • Possess excellent written, verbal, and presentation skills, capable of engaging effectively with all organisational levels and disciplines. 

About Capita Technology and Software Solutions (TSS) and CISO

Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way.

Within Policy, Governance and CISO our key capabilities are to define, implement and maintain pan-Capita Cyber, Information Security and IT Policies. Defining and implementing security strategy and providing appropriate governance, assurance, asset management, risk management, privacy and health safety, to maintain compliance requirements for TSS and the wider group.

What's in it for you?

  • Opportunity to progress your career.
  • 23 days' holiday (rising to 27 days with length of service) with the opportunity to buy extra leave.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption, and shared parental leave and plenty more.

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless  of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.



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