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Call Centre Advisors

3 months ago

Borehamwood, United Kingdom Osborne Appointments Full time

Call Centre Advisor

OA is looking for a Call Centre Advisor to join our clients dynamic and growing team.

The candidate is expected to provide customer service support for Scheme Members and deal with enquiries from Landlords and Letting/Management Agencies regarding the Scheme.

Location: Borehamwood

Hours: 40 hours per week on a shift basis.

Salary: Up to £26,000 depending on experience

Call Centre Advisor Benefits:

  • Life insurance
  • Learning and qualification opportunities
  • Casual dress code
  • Annual leave purchase scheme
  • Private health care
  • Company pension

Call Centre Advisor - Key Responsibilities:

  • Handle enquiries from Agents, Landlords, Tenants, and interested parties via phone, email, Live Chat, and post, meeting performance and quality targets.
  • Process applications for membership, deposit protection, and un-protection using the in-house system.
  • Manage agent renewals, compliance, and credit control.
  • Resolve payment and invoicing issues.
  • Support the Membership Division with renewals, processing, data entry, and calls as needed.
  • Cross-sell Group brand products during interactions.

Call Centre Advisor - Skills and Experience:

  • GCSEs (A-C) in English and Maths or equivalent.
  • Strong customer service skills and clear communication.
  • Minimum of 3 years experience working in a call centre environment, making 80-100 calls a day.
  • High attention to detail and quality standards.
  • Basic knowledge of Scheme Rules (training provided).
  • Team player with good relationship-building skills.
  • Proficient in Microsoft Office and quick to learn new systems.
  • Problem-solving skills and effective time management.
  • Experience in property, insurance, or financial services is a plus

If you have strong customer service skills, have experience working in a call centre environment and looking to join a company that supports and offers growth opportunities, please apply online with your CV.

BARNPERM

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.