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Front of House Team Member

3 months ago

March, United Kingdom The Inn Collection Group Full time
Front of House Team Member - The Tynemouth Castle Inn

What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. Sitting in a commanding position overlooking the sprawling Longsands Beach, the art deco style building has been completely renovated, offering 72 bedrooms and suites, a pub restaurant with 250 internal and 300 external covers, a fish and chip takeaway and an ice cream and coffee parlour, providing the ultimate seaside stay.

A Tyneside icon for more than 90 years, The Tynemouth Castle Inn is the new name for the Park Hotel.

At The Inn Collection Group, we proudly stay true to our pub roots, creating inns where everyone would like to eat, drink, sleep and explore from. Our people are the key to the success of the group and help us to ensure the customer is at the heart of everything we do.

The Tynemouth Castle Inn is now looking to recruit a Fish & Chip Shop Counter Team Member.
The Inn Collection Group is a multi award winning pubs with rooms company in outstanding locations across the North of England and Wales. Here at 'ICG' we deliver hospitality by living and breathing our core values of; Customer Focused, Courage, Execution, Honesty, Respect and Results all with our aim in Making People Happy.

Why Join Inn?
- Extra paid holiday in month of your birthday
- 50% off food in any of our Inns
- 1 bed and breakfast in any of our Inns during January, February or March
- 1/3 off room bookings all year round
- Employee Assistance Programme
- Weekly pay available
- Tronc (...that's tips to me and you)
- Working for Best Pub Employer at the Publican Awards
- Paid breaks in our Inns

Age-related pay rates apply for Under 21s:
18-20 9.00 per hour.Under 18s 7.50 per hour.

"Off the Hook" Oswin's Fish and Chip Shop has landed at The Tynemouth Castle Inn. The new North East Chippy will open its doors this Autumn under the Tynemouth Castle Inn umbrella and we are looking for a brand new team front of house team. Working under the Food Retail Unit Manager, The Fish and Chip Shop Front of House Team Member will be responsible for delivering excellent customer service and efficient productivity.

Oswin's is situated facing out to sea, in a separate unit designed to operate as a takeaway, and directly in front of the Inn's extensive beer garden where customer will be able to sit and enjoy their fish and chips.

A successful Fish & Chip Shop Front of House team member will:

Preferably be someone with previous experience working in a customer-facing role - Ideally in a takeaway food environment. Be enthusiastic and passionate about food & people. Deliver excellent customer service and great teamwork in a fast-paced and pressurised environment. Be someone who can deliver the experiences they would like to receive themselves.

Fish & Chip Shop Front of House team member will duties include:

Meeting and greeting customers Taking food and drink orders Packing food and drink orders General duties to add value to customer experience Working with the Oswin's team to deliver great food Taking payment efficiently Being supportive and proactive with your team Maintain a clean working station whilst adhering to health & safety standards Anything else that makes a memorable visit for our customers.