Team Member
6 months ago
About the role
You will be responsible for
- Following our Business Code of Conduct and always acting with integrity and due diligence
- Greeting and serving our customers with a genuine smile and passion
- Placing food and drink orders whilst listening carefully to our customers’ needs
- Promptly prepare a range of hot and cold drinks in line with brand standards
- Help and support the Cafe team to guarantee the Cafes success
- Listen and engage proactively with your team and customers
- Know your Cafe menu to upsell our delightful extras
- Confidently check and challenge food quality before serving meals to our customers
- Stay safe and legal - Adhere to our H&S practices and cleanliness standards to guarantee the highest hygiene standards for our customers and Cafe team
- Always make sure the Café is organized and prepared for our customers
- Ensure great customer service by actively seeking customer feedback in Cafe and online
- Help quickly with any customer complaints
You will need
- Team worker - Resilience - Great communication skills - Be open to new ideas - Working as a team and sharing successes - Building trusted and helpful relationships with colleagues and customers - Getting the best from yourself - Thinking on your feet
What’s in it for you
8 hours minimum guaranteed, with possibility for overtime dependent on business needs.
Starting rate of £10.90, rising to £11.70 April 1st. Internal incentive and rewards schemes that reward great performance.
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