Order Processing Specialist

3 weeks ago


Newcastle Upon Tyne, United Kingdom Turnitin, LLC Full time
Job Description

The Order Processing Specialist accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company.

Key Responsibilities and Outputs
Process external customer purchase orders, signed Order Forms or other forms of commitmentsProvision new and existing customer accounts on multiple platforms for our various productsProcess internal customer requestsEffectively resolve customer issues/concerns regarding purchases/provisioningRespond to customer email inquiries and requestsDevelop and maintain excellent rapport with customers, both internal and externalProvide first hand support to sales, resellers/partners, finance, product support teams globallyMaintain an excellent working knowledge of Turnitin LLC products, sales promotions and order processesPerform other administration duties and projects as assigned
Proven characteristics for success
Detail oriented with excellent organizational and interpersonal skills/ friendly and approachableAbility to work in a fast-paced environment and manage multiple prioritiesAbility to work independently and perform under pressureAction-oriented mindsetAbility to change/adjust direction with little or no notice
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