Administrator
3 weeks ago
As we celebrate this momentous anniversary year, now more than ever, it's an exciting time to join the Harrods Team. Whether you're a recent school, college or university leaver, or you're looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.
About the Role
In this role you will be responsible for exhibiting initiative in handling queries, prioritising tasks and working in line with SLA agreements.
Your duties will also include:
- Running & monitoring system reports and taking appropriate action to resolve queries.
- Ensuring all customer orders are processed efficiently.
- Investigating and resolving all customer queries in a timely manner.
- Processing cancelled orders and returning stock back to storage.
In return you'll receive an excellent benefits package, including a company pension, flexible working, 22 days' holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
This role works a Fixed Early shift pattern (7am-3pm), 5 days over 7.
About You
You will have excellent communication and interpersonal skills as you will be working alongside various internal and external stakeholders. You will have excellent time management skills and possess the ability to work in a fast paced, ever changing environment. You will be proactive in your approach and thrive on getting the job done to the high Harrods Standard in which we pride ourselves on.
You'll also have :
- Flexibility and readiness to adapt to changing priorities.
- Good PC literacy, SAP knowledge is preferable however not essential.
- Good knowledge of Microsoft Office programs e.g Excel, Office, Teams.
About Us
Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you'll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.
Our Promise to You
Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
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