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Restaurant Host

2 months ago

Chipping Norton, United Kingdom The Bamford Collection Full time
Restaurant Host - Chipping Norton

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

ABOUT THE ROLE

SALARY: 12.90 per hour
HOURS: 40 hours per week, including evenings and weekends

RESPONSIBILITIES

Ensure all menus are checked with Chef daily, updating changes, and printing; checking existing menus are in pristine condition ahead of service; remove damaged menus/holders. To play a daily active role in making sure the restaurant is set up for every meal period according to ResDiary table allocations. Ensure all departments have a copy of the Running Order report, highlighting any allergies, preferences, or guest notes. (Red: Allergy; Yellow: Request/Preference; Green: Guest note/VIP). Attend each briefing, talking team through guest notes and special occasions.
To display excellent communication skills and be fully proficient in the use of the reservation system. Adhere to the agreed steps of service at all times Deliver excellent guest service at all times, starting with a wonderful welcome Actively drive average spend per head, by identifying all opportunities for recommendations, such as recommending our tasting menu, or a glass of Champagne. Seek to proactively assist guests, without waiting for them to stand up and seek for help. Anticipate all possible complaints and attempt to resolve them in the first instance. Report/escalate any potential issues or complaints to the Manager on duty.

PERKS & BENEFITS

Discounts: We offer a range of discounts on our products, treatments, and dining
experiences from day 1.
Volunteering Days: Employees are offered one paid day per year to volunteer with a
charity of their choice.
Private Medical: We offer subsidised private medical insurance through Bupa.
Pension Scheme: Pay up to 9% of your salary into your pension each month; we
contribute up to 4.5%.
Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.