Current jobs related to Customer Advisor - Denham - Robert Bosch Tool Corporation

Job Description

Key Responsibilities

Within area of Operation, Administrator - Customer Programmes will:

• Manage registration, sign ups and terminations for the Unipart Car Care Centre and KiS Garage Management systems
• Administration of relevant documentation, processing and database management for customer programmes
• Support and implement communication plans - digital and traditional
• Create, maintain and update garage profiles on unipartnercarcare.com
• Maintain and update garage profiles on the Unipartner App
• Prepare and update BCS/KIS spreadsheets
• Create and update weekly reports for the programmes
• Liaison with MAM for updates, issues and linking customers to their preferred supply chain
• Communicate and build relationships with BCS garages
• Obtain and process the information from our suppliers to create the monthly spreadsheets for our customer to be invoiced
• Liaison with the finance team solving customer queries, assisting and giving advice about the history of the customer
• Ensure all orders for products & services are actioned within applicable timescales
• Liaise & co-ordinate with Bosch Factory Service engineers (Internal) & Bosh Technical Service engineers (external), to supply Customers WTE installation, servicing, repair, & calibration and process job sheets following completion of service/repairs.
• Liaise with all areas of the supply chain to resolve issues and queries by phone and email

Qualifications

Ideally the job holder will have:-

• Customer service experience
• Excellent written and verbal communication
• Excellent organisation skills
• Good administration skills
• Good attention to detail
• Good working knowledge of MS office packages
• Be customer focused
• Automotive industry knowledge