Student Experience Officer

4 weeks ago


London, United Kingdom Regent's University London Full time

How to apply

Please provide:

  • A current CV
  • A short cover letter introducing yourself
  • A separate document answering the following questions:
  • Why do you want to work in a student-facing role?
  • Whilst working in a student-facing environment students can become distressed and upset.
  • Can you please give us an example of a time when you have de-escalated a difficult situation in the workplace, and what the outcome was. Please outline your ability to work under pressure, maintain attention to detail, and prioritise your own workload in order to meet deadlines.

Candidates who do not provide all requested information may not be considered.

Role Details

We are seeking a Student Experience Officer to act as the first point of contact for all non-academic specific queries and provide advice and support as required.

Regent’s University London is committed to providing a peerless student experience. You will take a case-management approach to student support by identifying students who require additional support and ensuring students receive accurate and timely responses to queries. You will also provide course-related administrative support that relates to the student experience.

To be successful, you should have experience of providing high quality customer and/or student support and a background of dealing with customers/students from a range of different and diverse backgrounds. You will be a strong administrator, with excellent organisational skills and will have the ability to use a variety of different computer systems.

Personalised education is what we do, and we believe that every student is unique and exceptional, so you’ll also be customer focused with great communication and interpersonal skills and a strong focus on the student journey.

Interviews will likely be held week commencing 13th May.

About us

Regent’s University London is a private university right in the heart of Royal Regent’s Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focussing on each student’s talents, potential, and aspirations.

Our study areas include business and management; liberal studies and humanities; fashion and design; film, media and performance; psychotherapy and psychology; as well as pathway qualifications in English language and other modern foreign languages.

We are a small, friendly and supportive University offering great benefits for our staff. Please visit our website for further information.

£35,096 to £41,153 per annum (dependent on skills, experience and qualifications), Grade: G



  • London, Greater London, United Kingdom Regent's University London Full time

    How to applyPlease provide:A current CVA short cover letter introducing yourselfA separate document answering the following questions:Why do you want to work in a student-facing role?Whilst working in a student-facing environment students can become distressed and upset.Can you please give us an example of a time when you have de-escalated a difficult...


  • London, United Kingdom Digby Morgan Full time

    summary - _ docklands, london_ - _ £32,000 - £34,000 per year_ - _ temporary_- specialism - secretarial & admin- reference number - seeo0124 - job details Do you consider yourself to have strong interpersonal skills? Are you confident at maintaining relationships with internal and external stakeholders? If so we are looking for an individual who would be...


  • London, United Kingdom Point Blank Music School Full time

    We are seeking a confident and outgoing person who prides themselves on delivering a high-quality customer experience through friendly, empathetic problem solving. Based at our Penn Street campus, you will be the initial point of contact for students and visitors, providing a warm welcome and directing them to classrooms, event spaces, or meeting rooms....


  • London, United Kingdom Goldsmiths, University of London Full time

    About The Department Estates and Facilities Management provide a wide and varied set of services on campus. From gardening to heating, post room, portering, switchboard and security, to timetabling and room bookings to building new facilities. We are here to help. The estate affects everyone at Goldsmiths; staff, students and visitors alike are all...


  • London, Greater London, United Kingdom www.kcl.acjobs089185-programme-officer-x2 Full time

    The Programme Officer acts as the first point of contact for queries from students and academic staff within the School of Law. They must carry out detailed and accurate work that supports the delivery of our taught programmes and enables student lifecycle activities to run smoothly. With support to develop a working knowledge of regulations and processes,...


  • London, United Kingdom Teach360 Full time

    Pastoral Officer / Mainstream Secondary School / Tower Hamlets/ASAP Start -/ £90-120 per day As part of our work with Teach 360, we are assisting a mainstream secondary school in their search for a Pastoral Officer to join their behavioural team at the beginning of the new academic year. You need to have previous experience managing a team as well as...

  • Student Advisor

    4 weeks ago


    London, United Kingdom University of West London - Student Union Full time

    Job description We are looking for an advice professional who understands best practice in delivering advice in a 1-2-1 or group setting. You must be passionate about supporting students and improving the student experience at UWL! The Student Advisor is a key role within the UWLSU’s Advice and Wellbeing team. The Student Advisor will deliver case-based...


  • London, United Kingdom Burman Recruitment Full time

    Head of Student Experience 🕰 Full Time; Permanent 💸 Salary: Competitive 🏡 Working Arrangements: Hybrid 📌 Location: London Area I am currently recruiting for a Head of Student Experience for my HE client based in London. The post holder will report directly to the Director of Student Experience and Engagement and will be responsible for...


  • London, United Kingdom Burman Recruitment Full time

    Job DescriptionHead of Student Experience?? Full Time; Permanent?? Salary: Competitive?? Working Arrangements: Hybrid?? Location: London AreaI am currently recruiting for a Head of Student Experience for my HE client based in London. The post holder will report directly to the Director of Student Experience and Engagement and will be responsible for...


  • London, United Kingdom Burman Recruitment Full time

    Head of Student Experience Full Time; Permanent Salary: Competitive Working Arrangements: Hybrid Location: London AreaI am currently recruiting for a Head of Student Experience for my HE client based in London. The post holder will report directly to the Director of Student Experience and Engagement and will be responsible for conceptualising and...


  • London, United Kingdom Burman Recruitment Full time

    Job Description Head of Student Experience 🕰 Full Time; Permanent 💸 Salary: Competitive 🏡 Working Arrangements: Hybrid 📌 Location: London Area I am currently recruiting for a Head of Student Experience for my HE client based in London. The post holder will report directly to the Director of Student Experience and Engagement and will be...


  • London, United Kingdom Burman Recruitment Full time

    Head of Student Experience Full Time; Permanent Salary: Competitive Working Arrangements: Hybrid Location: London AreaI am currently recruiting for a Head of Student Experience for my HE client based in London. The post holder will report directly to the Director of Student Experience and Engagement and will be responsible for conceptualising and...


  • London, United Kingdom Page Personnel Full time

    Opportunity to work at a well-respected University in London - Work in a fast-paced and diverse environment **About Our Client**: A top University based in London. Key responsibilities include: - Providing an effective first point of contact for students. - Supporting the orientation process for new undergraduate students. - Supporting the annual updating...


  • City of London, Greater London, United Kingdom Burman Recruitment Full time

    Head of Student Experience The following information provides an overview of the skills, qualities, and qualifications needed for this role. Full Time; Permanent Salary: Competitive Working Arrangements: Hybrid Location: London Area I am currently recruiting for a Head of Student Experience for my HE client based in London. The post holder will report...


  • London Area, United Kingdom Burman Recruitment Full time

    Head of Student Experience🕰 Full Time; Permanent💸 Salary: Competitive🏡 Working Arrangements: Hybrid📌 Location: London AreaI am currently recruiting for a Head of Student Experience for my HE client based in London. The post holder will report directly to the Director of Student Experience and Engagement and will be responsible for conceptualising...


  • London Area, United Kingdom Burman Recruitment Full time

    Head of Student Experience🕰 Full Time; Permanent💸 Salary: Competitive🏡 Working Arrangements: Hybrid📌 Location: London AreaI am currently recruiting for a Head of Student Experience for my HE client based in London. The post holder will report directly to the Director of Student Experience and Engagement and will be responsible for conceptualising...


  • London Area, United Kingdom Burman Recruitment Full time

    Head of Student Experience🕰 Full Time; Permanent💸 Salary: Competitive🏡 Working Arrangements: Hybrid📌 Location: London AreaI am currently recruiting for a Head of Student Experience for my HE client based in London. The post holder will report directly to the Director of Student Experience and Engagement and will be responsible for conceptualising...


  • London, United Kingdom University of Westminster Full time

    This post is full time and permanent, working 35 hours per week. We have an exciting opportunity to become part of a new Welcome and Arrivals unit, based within the Student Lifecycle team at the University of Westminster. The Student Lifecycle team supports our alumni services and has responsibility for the coordination and delivery of centrally based...


  • London, United Kingdom UK Dementia Research Institute Full time

    Director of Education and Student Experience UCL is a radically different university. Founded in 1826 in the heart of London, we were the first university in England to welcome students of any religion and the first to welcome women on equal terms with men. Today UCL has over 52,000 students and 14,500 staff and is one of the world’s top ten universities....


  • London, United Kingdom Adecco Full time

    **Student Relations Officer** **Location**:Canary Wharf **Salary**: £14.00 per hour **Duration**:ASAP - 6/8 weeks (high potential of being extended) **Working pattern**:9.00am - 5.00pm / 35 hours per week **Contract type**:Temporary Adecco are currently recruiting for a **Student Relations Officer** to join a prestigious university based in Canary...