Service Administrator

3 weeks ago


Hertford Heath, United Kingdom Hales Group Full time

Job Title: Service Administrator
Salary: £25k-£30k
Location: Hertford
Schedule: Mon-Fri 8am-5pm

Service Administrator Benefits:

  • Free onsite parking
  • Casual dress
  • Health & well being programme
  • Company events

Service Administrator Responsibilities:

  • Reviewing and coordinating engineer call sheets for the Service & Maintenance Departments.
  • Coordinating client emails and requests for information, directing them to the appropriate personnel.
  • Opening and closing jobs on the CRM system, while promptly responding to clients and informing department managers via on-call emails.
  • Managing invoice requests, administrative closures of jobs, and issuing call sheets to clients.
  • Conducting daily checks on the CRM system for the Service & Maintenance Departments.
  • Scheduling and booking jobs with clients.
  • Requesting and issuing Risk Assessments and parking requests.
  • Managing sub-contractor works and documentation.
  • Compiling monthly statistics for service & maintenance.
  • Coordinating service kit logistics and administration.
  • Handling general administration duties related to engineering and job operations.
  • Managing callout rota administration and sub-contractor file/schedule administration.

Service Administrator Requirements:

  • Previous experience within a similar position
  • Ability to work independently and collaboratively within a team environment.
  • Excellent communication skills, both written and verbal, with the ability to effectively coordinate client inquiries and requests.
  • Ability to maintain confidentiality and handle sensitive information appropriately.



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