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Service Administrator
3 weeks ago
Job Title: Service Administrator
Salary: £25k-£30k
Location: Hertford
Schedule: Mon-Fri 8am-5pm
Service Administrator Benefits:
- Free onsite parking
- Casual dress
- Health & well being programme
- Company events
Service Administrator Responsibilities:
- Reviewing and coordinating engineer call sheets for the Service & Maintenance Departments.
- Coordinating client emails and requests for information, directing them to the appropriate personnel.
- Opening and closing jobs on the CRM system, while promptly responding to clients and informing department managers via on-call emails.
- Managing invoice requests, administrative closures of jobs, and issuing call sheets to clients.
- Conducting daily checks on the CRM system for the Service & Maintenance Departments.
- Scheduling and booking jobs with clients.
- Requesting and issuing Risk Assessments and parking requests.
- Managing sub-contractor works and documentation.
- Compiling monthly statistics for service & maintenance.
- Coordinating service kit logistics and administration.
- Handling general administration duties related to engineering and job operations.
- Managing callout rota administration and sub-contractor file/schedule administration.
Service Administrator Requirements:
- Previous experience within a similar position
- Ability to work independently and collaboratively within a team environment.
- Excellent communication skills, both written and verbal, with the ability to effectively coordinate client inquiries and requests.
- Ability to maintain confidentiality and handle sensitive information appropriately.
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