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Volunteering & Community Officer

2 months ago

Warwick, United Kingdom NATIONAL TRUST Full time

Being a Volunteering and Community Officer is all about connecting with people. It’s about helping everyone to get involved and feel welcome at National Trust places. Working with volunteers and local communities, you’ll be making a vital contribution to the Trust’s cause of protecting and caring for places so that people and nature can thrive – now and into the future.

Hours: 30 hours per week. Charlecote is a 7-day-a-week operation therefore regular weekend working (approx. 1 in 3), and some bank holidays and occasional evenings are required. Shifts are likely to be 9am-5pm and can be either fixed days or flexibly as part of a rota.

You'll join a large and dynamic property team of staff and volunteers. Reporting to the Programming and Partnerships Manager, you’ll be part of a team of three who cover events, programming, volunteering and community. This creative collaborative team is all about people - whether it's working in partnership, creating experiences for visitors making memories, supporting our volunteers, or capturing content for social media.

Leading on volunteer journey for the property, you'll work closely with the Heads of Department and Volunteer Managers. This includes everything from volunteer recruitment and induction to the calendar of social events, and our alumni group. We're starting up a programme of community and partnership working with local groups, and we want to do more - you will be the driving force behind building connections to future partners. We are looking to engage with local education providers and community groups, and seek out communities that have cultural links to our nationally significant collection of historic items.

You'll have a good working knowledge and experience of volunteering principles and practice and will be able to demonstrate the ability to adapt your style and tone to meet the changing needs of your audience. You'll also be able to recognise the key differences between staff and volunteering roles, particularly the legal framework, the approach to reward and recognition, and dealing with challenging situations. The nature of volunteering is changing, and we are looking for someone who is up to the challenge of finding new and flexible ways for people to give their time to us.

You'll be required to be part of the Duty Management Team and at times to be operational. This includes being responsible for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint. You'll unlock/lock allocated areas of the property and un/set alarms on arrival/closure of the property. More responsibilities can be discussed further at interview.

We'd love to hear from you if you:

have excellent customer services and communication skills have strong organisational, IT (Microsoft Office) and administrative skills e.g. meeting deadlines, working on multiple projects  can demonstrate a good understanding of volunteering principles and practice, and be enthusiastic about promoting the benefits of great volunteer involvement and opportunities have experience of volunteer management and understand the differences between staff and volunteers, particularly the legal frameworks are good at talking to, and getting on with, all kinds of people from all backgrounds, and you understand why volunteering matters are able to work independently as well as with a team, contributing to a positive, inclusive, and productive place for staff and volunteers