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Head of Inverness Castle Experience

2 months ago

Inverness, United Kingdom High Life Highland Full time

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

 

1. To lead the team that presents a world class visitor attraction, which appeals to both residents of and visitors to the region all year round, and which acts as a gateway for tourism in the Highlands.

 

2. To lead on the development and implementation of the management processes to achieve the strategic aims, objectives and critical success factors set out in the Inverness Castle Experience Business Plan.

 

3. To lead on the processes required to ensure that the Inverness Castle Experience Business Plan is current and continually reviewed.

 

4. To maximise profit from all commercial operations including ticket sales, food and beverage, retail and events and ensure income and expenditure are effectively managed to achieve or exceed the annual financial targets.

 

5. Ensure all financial dealings, particularly in the ordering, selling of goods, cash handling and banking meet HLH financial regulations and Standing Orders.

 

6. Develop Key Performance Indicators that analyse the take up of all income/expenditure groups highlighting both under and over performance in a timely fashion.

 

7. Develop strong trading links with suppliers aiming to maintain high quality whilst controlling costs.

 

 

 

8. Ensure all food and beverage functions are delivered at the highest standards with regards to Health and Food Safety.

 

9. Regularly review the food and beverage and retail offers against customer feedback and industry trends.

 

10. Ensure that all conditions pertaining to the Premises License are managed and delivered.

 

11. To ensure that all staff are aware of, trained and adhere to all requirements as laid out in the Premises License.

 

12. To ensure that all areas of operation within the Inverness Castle Experience are performing to the standards required of a world class visitor attraction.

 

13. To lead on the development of a high-quality team of staff on an ongoing basis.

 

14. To ensure that the Inverness Castle Experience promotes and presents all aspects of High Life Highland’s Charity proposition of “Making Life Better”.

 

15. To ensure that all operations within the Inverness Castle Experience present a safe and secure environment for visitors and staff.

 

16. To ensure that all operations within the Inverness Castle Experience present an inclusive and accessible environment for visitors and staff.

 

17. To review market trends and developments in the visitor attraction sector to ensure that the visitor experience is continually developed and enhanced.

 

18. To develop and maintain strategic partnership with the Scottish and UK Governments, The Highland Council, Highlands and Islands Enterprise, VisitScotland and a range of other business, tourism and cultural partners.

 

19. To produce the reporting and evaluation reports and updates required to meet the governance needs of HLH.

 

20. To prepare and present reports to a range of stakeholders on behalf of High Life Highland.

 

21. Liaise with the wider HLH colleagues to ensure that all service requirements are met to ensure smooth running of the business.