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Inbound Sales Agent
3 days ago
The role in general will involve taking calls from customers and advising them on their purchases, in addition responding to emails, and other enquiries to support the company in achieving the monthly and annual sales goals.
Further accountabilities will include:
Responding to leads and converting them to achieve maximum sales wherever possible
Following the sales processes to close the sale whilst maintaining compliance standards
Identifying/generating leads
Establishing the customers needs and delivering A service from the initial enquiry through to post delivery
Building customer relationships and effectively establishing the customer needs
Consulting with the customer and matching the right solution to suit the customers' needs to convert into a sale
Using knowledge & sales expertise to complete the sale, inspiring customer confidence and encouraging repeat business
Completing ordering processes by using our systems
Working towards financial sales targets and weekly KPI's
Up-selling to achieve maximum profit from each sale whilst meeting the genuine needs of the customer
Nurturing customer relationships and generating business through recommendations
Chasing deliveries
Offering solutions to customers objections
Liaising with our warehouse, couriers and other suppliers
Ensuring customers expectations are meet with regards to the product, lead times and all processes.
Supporting the business as whole to ensure smooth running
Administration
Supporting web orders queries
Order Amendments
Greet customers in the showroom and offer the best advise and a positive professional experience
Keeping track of your quotations
Keeping update to date with products and offers to contact your customers
Staying organised within a fast paced environment
Supporting the customer services team in creating the initial ticket for any
customers complaint and ensuring the customer understands the process and information needed from them
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Inbound Sales Agent
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Hinckley, United Kingdom Signature DIY Full timeThe role in general will involve taking calls from customers and advising them on their purchases, in addition responding to emails, and other enquiries to support the company in achieving the monthly and annual sales goals. Further accountabilities will include: · Responding to leads and converting them to achieve maximum sales wherever possible ·...
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