Inbound Sales Agent

3 days ago


Hinckley, United Kingdom Signature DIY Full time

The role in general will involve taking calls from customers and advising them on their purchases, in addition responding to emails, and other enquiries to support the company in achieving the monthly and annual sales goals.

Further accountabilities will include:

Responding to leads and converting them to achieve maximum sales wherever possible

Following the sales processes to close the sale whilst maintaining compliance standards

Identifying/generating leads

Establishing the customers needs and delivering A service from the initial enquiry through to post delivery

Building customer relationships and effectively establishing the customer needs

Consulting with the customer and matching the right solution to suit the customers' needs to convert into a sale

Using knowledge & sales expertise to complete the sale, inspiring customer confidence and encouraging repeat business

Completing ordering processes by using our systems

Working towards financial sales targets and weekly KPI's

Up-selling to achieve maximum profit from each sale whilst meeting the genuine needs of the customer

Nurturing customer relationships and generating business through recommendations

Chasing deliveries

Offering solutions to customers objections

Liaising with our warehouse, couriers and other suppliers

Ensuring customers expectations are meet with regards to the product, lead times and all processes.

Supporting the business as whole to ensure smooth running

Administration

Supporting web orders queries

Order Amendments

Greet customers in the showroom and offer the best advise and a positive professional experience

Keeping track of your quotations

Keeping update to date with products and offers to contact your customers

Staying organised within a fast paced environment

Supporting the customer services team in creating the initial ticket for any

customers complaint and ensuring the customer understands the process and information needed from them


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