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Client Advisor â Marsh Legal

3 months ago

Cardiff, United Kingdom Marsh Full time

CLIENT ADVISOR â MARSH (Enterprise)

With offices in more than 130 countries, Marsh is the worldâs leading insurance broker and risk advisor. We provide industry-focused brokerage, consulting, and claims advocacy services, leveraging data, technology, and analytics to help reduce our clientsâ total cost of risk.

The role: Client Advisor â Marsh Legal & Protection Services (Cardiff)

This is a superb opportunity to launch a career within a sustainable and exciting industry that provides aspirational individuals the platform for a long-term insurance career.

As a Client Advisor and once you have received initial training and support, you will be part of a team responsible for servicing a book of clients, this can involve processing new quotes, mid-term adjustments, invoicing and aspects of finance work, whilst handling any additional queries that are presented via the telephone.

What can you expect:

  • Our businesses operate from modern, fit for future offices with easy access via car or public transport routes
  • You will receive in-depth and engaging training giving you greater insight and knowledge into this niche area of insurance in addition to learning and enhancing your communication, problem solving, decision making and many other soft skills
  • The opportunity to progress your insurance career, both within our Enterprise business and the wider Marsh organisation, we embrace and champion career development

What you will be rewarded with:

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis once fully trained
  • Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including:  6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options.  To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

  • Provide excellent client service on all aspects of account management to our clients, ensuring client needs are identified and met in line with agreed service standards
  • Ensure timely completion of all set tasks ensuring client satisfaction at all times
  • Demonstrate your adaptability skills when required in order to support colleagues in completing business critical tasks
  • Develop meaningful working relationships with our insurer and business partners through regular contact and liaison to better serve our clients
  • Through training, coaching and mentoring have a thorough understanding of all schemes that we offer our clients and keep abreast of new technical and product developments

What you need to have:

  • Previous experience within a client/customer facing role, this can be gained from within a similar role or working in environments such as (but not limited to) retail, hospitality, food & beverage etc
  • Strong literacy, numeracy, administration and communication skills that can be demonstrated via qualifications/grades gained during education
  • Ability to remain calm under pressure and be able to work flexibly when required
  • Excellent organisational skills with the ability to manage multiple enquiries simultaneously
  • Have experience utilising the Microsoft Office suite and similar products

What makes you stand out:

  • A desire for a long-term career within the insurance industry
  • A thirst for learning and the opportunity to study for further insurance related qualifications
  • Prior service industry experience, although this is not essential

About Marsh

Marsh is the worldâs leading insurance broker and risk advisor. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the worldâs leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit marsh.com, and follow us on LinkedIn and X.