Lead Servicenow Architect

3 weeks ago

London, United Kingdom JPMorgan Chase & Co. Full time

The Chief Technology Office (CTO) provides solutions to guide technology across the firm globally, removing inefficiencies and streamlining how we deliver quality solutions. We're continuing to evolve from building next-gen platforms to guiding architectures that unlock their capabilities, automating how we take code from inception to production. We're focused on optimizing how apps are designed for the future, targeting solutions that are portable across multi-cloud platforms to stay resilient, scalable and maintainable. The CTO will drive Modern Engineering Practices across the firm and provide the pathway for technologist to improve their speed, quality and application development practices.

Key Responsibilities Include:

  • As a member of the Platform Architecture team; contribute to the design and implementation of the processes and configuration standards for current and future ServiceNow capabilities
  • Working with Stakeholders, design and document detailed technical Servicenow and Integration solutions to meet desired outcomes while ensuring platform integrity and control standards
  • Provide senior technical guidance and mentorship to Product and Engineering teams
  • Maintain comprehensive knowledge of Servicenow and industry standards and best practices
  • Working independently as part of a global team with minimal oversight of daily activities
  • Other duties as assigned.

Skills & Experience

  • Experience in solution architecture in development and or infrastructure organizations
  • ServiceNow certifications/experience in ITSM, ITOM, ITAM, HR, CRM
  • Servicenow DevOps, App Engine Studio and CMDB experience
  • Information Architecture - ServiceNow Common Services Data structures a big plus
  • ServiceNow custom application/portal experience
  • Demonstrated ability to build consensus among many stakeholders
  • Comfortable with ambiguity and willing to take principled bets on new technology
  • Experience working within large global organizations
  • Experience in managing delivery of complex technology solutions
  • Exceptional organizational skills with high attention to detail
  • Experience of working in a matrix management model, utilizing virtual teams
  • Excellent communicator at all levels of the organization
  • Ability to forge strong relationships and build a wide network throughout the firm

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