Service Charge Manager

2 weeks ago

WaltononThames, United Kingdom Michael Page Full time

Service Charge Manager required for leading Surrey Housing Association

ACA/ACCA/CIMA qualified accountant

Client Details

Leading Surrey based Social Housing Association are looking to recruit a Service Charge Manager on a permanent basis. You will be responsible for leading and managing a team in ensuring all aspects of service charge accounting are carried out to meet the requirements of the business and compliance with legislation and regulation, whilst providing exceptional customer service to our customers. To oversee and provide assurance on the integrity of our data and ensure they are compliant with regulatory standards, legislation and internal policy.

Description

  • Lead the Service Charge Team for the region you have responsibility for, effectively plan cyclical workloads to ensure the effective use of resources.
  • Provide strong leadership to all direct / indirect reports, ensuring effective team working and a positive environment which encourages contribution and progression
  • Advise and assist the team in problem solving and investigation into issues.
  • Support the team through coaching, development, and training.
  • Achieve targets for productivity and performance during 121s.
  • Identify and close skills gaps/ train needs within the team to enhance team performance
  • Assist in the training and induction of colleagues within the Service Charge Team
  • Positive contribution in team meetings and 121s and a proactive approach to identifying service improvement
  • Establish an annual work plan for service charge duties of the team and document processes and procedures.
  • Ensure accurate and timely service charge estimates are produced for all service charges, liaise with the wider business as required.
  • Lead on the production of year end service charge statements of account for approval and the annual accountant certification / audit process within prescribed
  • Ensure all deficit and surplus adjustments are entered onto the residents' accounts.
  • Develop the service charge accounting software to meet the requirements of the organisation.
  • Ensure all ledgers and systems are maintained to account for service charge costs and income.
  • Work with the wider business to ensure service charges are affordable and represent Value for Money for our residents.
  • Establish and manage controls and processes to monitor financial performance of service charges against budget estimates.
  • Develop the accounting function for homeowners and leaseholders specifically in respect of sinking and reserve funds.
  • Be the functional lead on Bluebox to ensure Service Charge deliverables are met, offering solutions and guidance on system optimisation.

Work alongside the financial and management accounts team to ensure all information is available for service charge monthly management accounting including journals, control reconciliations and annual budgeting

Profile

  • Qualified accountant ACCA / CIMA or equivalent or 3 years + experience in a senior finance / accountancy environment
  • Communicates effectively.
  • Customer focused.
  • Prioritises and multi-tasks effectively to meet deadlines.
  • Ability to build and maintain effective relationships.
  • The ability to interpret legislation and regulation.
  • The ability to develop efficient processes and project manager cyclical team workloads.
  • Ability to manage and work with large data sets and information.
  • Experience for recruitment and selection
  • Prioritises to meet deadlines.
  • Ensures policies and procedures are adhered to.
  • Ability to analyse and present complex information simply.
  • Ensuring Value for Money is taken into consideration.
  • Strong knowledge of word and excel including pivot tables and look ups.
  • Influences, negotiates, and relates subtlety and sensitivity.
  • Excellent leadership and communication skills
  • Excellent report writing and presentation skills.
  • Ensures that colleagues within area of responsibility are well managed and motivated and that both good and poor performance is actively managed 18. Ability to take ownership and empower other.
  • Knowledge of service charges legislation
  • Knowledge of rent legislation
  • Knowledge of the social housing regulatory framework
  • Experience of working in a service charge finance team within the social housing sector
  • Experience of leading and developing a highly motivated team
  • Experience of working in a finance environment with strict deadlines
  • Experience in working in a highly regulated environment

Job Offer

25 days holiday

Hybrid job working

Career progression

Free car parking

A chance to work for a particularly rewarding organisation

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