Duty Manager
4 weeks ago
Description
About the role
Responsible for the efficient running of our Buffet Restaurants
operation within our bustling on site locations, you'll ensure that the highest standard of service is met consistently, ensuring that we delight our guests and receive positive feedback.
Leading a team to not only deliver the best service to our customers but to make sure the team are always engaged and carrying out best practice, you will support with delivering sales and service superiority to our guests. Your role will require you to lead, maintain and continually improve all areas of operation ensuring we exceed in delivering service expectation and standards to all our guests. You will have a great working knowledge of the restaurant floor, the kitchen and food product knowledge. You will manage and maintain an effective team environment at all times. The successful candidate will be expected to be involved in the recruitment and training of new team and will have personal and department KPIs to measure their performance.
This role covers a 5-day working week over 7 days, so flexibility is very important.
As part of the Resorts Management team, it will be your responsibility to manage both your internal team and external service providers to ensure full compliance of all H&S polices are adhered to.
You will also oversee all team activities within the department including recruitment, performance, and team development. You should be a real advocate for your team's fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin's.
As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
About You
We are looking for an experienced leader that can support the team to deliver fantastic service, putting the guests first in everything you do. You will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience.
Previous experience in a similar role where you have led a team is essential.
Previous experience in a similar catering environment is essential.
Basic Food Hygiene is essential, Intermediate Food Hygiene is desirable.
Strong communication skills both verbal and written.
Passion about people both delivering exceptional customer service and an exceptional working environment.
A problem-solving attitude and be keen to learn.
You should be confident to direct and respond in any situation whilst delivering consistent brand standards.
The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements.
With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.
About Butlin'sAt Butlin's, we're all about fun, excitement, and adventure by the bucketload For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.
There has never been a more exciting time to join Butlin's
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