Bars Duty Manager

2 weeks ago

Minehead, United Kingdom Butlins Full time

About the role

As a duty manager your role is front facing and will be responsible for leading your team in the smooth and efficient day to day running of your area, you’ll ensure that the highest standard of service is met consistently, ensuring that we delight our guests and receive positive feedback.Leading a team to not only deliver the best service to our customers but to make sure the team are always engaged and carrying out best practice, you will support with the opening and closing procedure for each shift efficiently, whilst responding to any guest or team queries and ensuring all food safety and health and safety paperwork is completed in line with company policy and standards This role covers a 5-day working week over 7 days, so flexibility is very important. As part of the Resorts Management team, it will be your responsibility to manage both your internal team and external service providers to ensure full compliance of all H&S polices are adhered to. You will also oversee all team activities within the department including recruitment, performance, and team development. You should be a real advocate for your team’s fulfilment at work, ensuring that you are having regular 's and PDP discussions to support their development and career with Butlin’s. As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We are looking for a leader with experience of working in a similar environment that can support the team to deliver fantastic service, putting the guests first in everything you do. You will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience. You will need to have a flexible approach to your working hours as we are open 7 days a week. The role will consist of Evenings, Weekends and split shifts, and normal working hours will be between 9am and 12am on our family breaks, and between the hours of 9am and 4am on our Live music weekends. You should be confident to direct and respond in any situation whilst delivering consistent brand standards. The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.

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