1st and/or 2nd Line IT support

3 weeks ago


Norwich, United Kingdom Select Full time
Are you ready to elevate your IT career to new heights? Do you thrive in a dynamic, problem-solving environment?
 
My client are a rapidly growing SME, a dedicated Managed Service Provider, and are currently on an exciting journey of expansion thanks to winning significant new business. To bolster their success, they are seeking both a dynamic and agile 2nd Line Support Executive, and a 1st line support Executive,  to join their vibrant team.
 
Key Responsibilities:
  • Delivering exceptional second line support, addressing a range of technical issues with agility and efficiency.
  • Engaging directly with customers, providing friendly yet thorough support, and establishing strong relationships based on trust and reliability.
  • Demonstrating a keen ability to juggle multiple tasks ('plate spinning'), showcasing your natural problem-solving talents to address challenges swiftly.
  • Conducting thorough investigations into complex issues, ensuring all customer needs are met with a solution-focused approach.
 
What about you and what will you have?
  • A natural affinity for technology, particularly with experience in the Microsoft 365 ecosystem, VoIP, and telephony systems.
  • A proactive mindset, ideal for those looking to step up from a first line support role or transition from another second line support position.
  • Excellent interpersonal skills, capable of relating well to customers and colleagues alike in a friendly yet professional manner.
  • A team player who is keen to contribute to a small, tight-knit group, thriving in a collaborative and supportive environment.
 
What my client offers:
  • A unique opportunity to be a part of a growing business, where your contributions make a tangible impact.
  • A supportive, inclusive, and dynamic work culture that values each member's growth and wellbeing.
Competitive salary and benefits, with opportunities for professional development and advancement
Please reach out to Emma Baylis at Select Recruitment now

  • Norwich, Norfolk, United Kingdom Adecco Full time

    My Client based in Norwich is currently looking for a 1st/2nd Line Desktop Engineer to join and become productive for 6 months. We need someone with at least 2 years experience in 1st line/2nd line Service Desk/Desktop Support experience. This role is insideIR35 paying £155 per day. It is a hybrid working role with a requirement of 2-3 days on site per...


  • Norwich, Norfolk, United Kingdom WüNDER_TALENT Full time

    **1st/2nd Line IT Support Engineer Norwich- £30k-£35k**My client is looking for a 1st/2nd Line IT Engineer to join their growing IT department. This role is based on site so to be successful you must be able to travel to Norwich Mon-Fri.Responsibilities: Deal with technical issues at a 1st/2nd Line level Be confident when dealing with complex issues...


  • Norwich, Norfolk, United Kingdom Select Full time

    Are you ready to elevate your IT career to new heights? Do you thrive in a dynamic, problem-solving environment? My client are a rapidly growing SME, a dedicated Managed Service Provider, and are currently on an exciting journey of expansion thanks to winning significant new business. To bolster their success, they are seeking both a dynamic and agile 2nd...


  • Norwich, Norfolk, United Kingdom Select Appointments Full time

    Are you ready to elevate your IT career to new heights? Do you thrive in a dynamic, problem-solving environment?My client are a rapidly growing SME, a dedicated Managed Service Provider, and are currently on an exciting journey of expansion thanks to winning significant new business. To bolster their success, they are seeking both a dynamic and agile 2nd...


  • Norwich, Norfolk, United Kingdom Select Full time

    Are you ready to elevate your IT career to new heights? Do you thrive in a dynamic, problem-solving environment? My client are a rapidly growing SME, a dedicated Managed Service Provider, and are currently on an exciting journey of expansion thanks to winning significant new business. To bolster their success, they are seeking both a dynamic and agile 2nd...


  • Norwich, Norfolk, United Kingdom Select Appointments Full time

    Are you ready to elevate your IT career to new heights? Do you thrive in a dynamic, problem-solving environment? My client are a rapidly growing SME, a dedicated Managed Service Provider, and are currently on an exciting journey of expansion thanks to winning significant new business. To bolster their success, they are seeking both a dynamic and agile 2nd...

  • 2nd Line Support Agent

    2 months ago


    Norwich, United Kingdom Epos Now Full time

    Role Description: This section requires a few sentences on each of the below: - A brief introduction to the team the role forms part of - The team vision and focus - A high-level intro into the role and how it fits into the team Role Description - The escalations team is here to pick up from where our 1st line support team left off, our primary purpose is...

  • 1st/2nd Line Engineer

    2 weeks ago


    Norwich, United Kingdom Adecco Full time

    My Client based in Norwich is currently looking for a 1st/2nd Line Desktop Engineer to join and become productive for 6 months. We need someone with at least 2 years experience in 1st line/2nd line Service Desk/Desktop Support experience. This role is insideIR35 paying £155 per day. It is a hybrid working role with a requirement of 2-3 days on site per...


  • Norwich, United Kingdom MFK Recruitment Full time

    We have an excellent opportunity for a 2nd Line IT Support Engineer to join our client in Norwich (NR4).To be considered for an interview, please make sure your application is full in line with the job specs as found below.MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the...


  • Norwich, United Kingdom MFK Recruitment Full time

    We have an excellent opportunity for a 2nd Line IT Support Engineer to join our client in Norwich (NR4).MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their team, who are...


  • Norwich, United Kingdom MFK Recruitment Full time

    We have an excellent opportunity for a 2nd Line IT Support Engineer to join our client in Norwich (NR4). MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their team, who are...


  • Norwich, United Kingdom MFK Recruitment Full time

    We have an excellent opportunity for a 2nd Line IT Support Engineer to join our client in Norwich (NR4). MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their team, who are...


  • Norwich, Norfolk, United Kingdom MFK Recruitment Full time

    We have an excellent opportunity for a 2nd Line IT Support Engineer to join our client in Norwich (NR4). MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too Extremely ambitious company and they're very interested in having individuals join their team, who are keen...


  • Norwich, United Kingdom MFK Recruitment Full time

    We have an excellent opportunity for a 2nd Line IT Support Engineer to join our client in Norwich (NR4).MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their team, who are...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time €21,000 - €24,500

    An opportunity has arisen for a 1st/2nd Line Support Analyst to join an industry-leading and well-established Norwich city centre business. Self-motivation and a natural flair and ability in I.T. are key requirements for this role and would be ideal for someone with 1-2 years experience in the industry, looking to kickstarttheirIT career. A keen desire to...


  • Norwich, Norfolk, United Kingdom Select Appointments Full time

    My client are a rapidly growing SME, a dedicated Managed Service Provider, and are currently on an exciting journey of expansion thanks to winning significant new business. To bolster their success, they are seeking both a dynamic and agile 2nd Line Support Executive, and a 1st line support Executive, to join their vibrant team. Delivering exceptional...


  • Norwich, United Kingdom In Technology Group Full time

    Title: 2nd Line Onsite/Field Engineer Location: Head Office- Norwich (onsite & field work to surrounding areas) Salary: £(phone number removed) per annum (DOE) I have partnered with a telecommunications company who outsource their IT to SMEs in and around the Norfolk area. They are looking for an experienced 2nd Line Engineer who can bridge the gap...


  • Norwich, United Kingdom rthirteen recruitment Full time

    Are you looking for a new opportunity, to work within a reputable, award-winning business management organisation? R13 are currently working alongside a fantastic company, who are looking for a highly organised individual to join them as a 1st Line Support Advisor, to provide support with incoming custom enquiries. Based in a modern, open plan office in an...


  • Norwich, United Kingdom Citation ISO Certification Full time

    **Reporting To**:Customer Operations Manager **Department**:Customer Operations **Contract**:Full-time, Permanent (Mon-Fri 9am - 5pm) **Location**:Norwich **Salary**:£24,500.00 - **This is not an entry level role - Minimum 5 years customer service/administration experience.**_ **Benefits**:Pension, Health Plan, 5 weeks’ holiday and birthday day off,...


  • Norwich, United Kingdom In Technology Group Full time

    Title: 2nd Line Onsite/Field EngineerLocation: Head Office- Norwich (onsite & field work to surrounding areas)Salary: £(phone number removed) per annum (DOE)I have partnered with a telecommunications company who outsource their IT to SMEs in and around the Norfolk area. They are looking for an experienced 2nd Line Engineer who can bridge the gap between...