Drawing Room Manager. Job in Ascot Leisure Recruiter

Found in: beBee S GB - 3 weeks ago

Ascot, United Kingdom Gotpeople Full time

Gotpeople are recruiting for a Drawing Room Manager:-

POSITION OVERVIEW

Be responsible for the smooth running of all services in the Drawing Room

Develop, implement and monitor sales, service and operational systems to provide seamless guest experience and maximise business potential

Act as an ambassador of the Hotel with guests, colleagues and suppliers

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS

Manage, lead & motivate the team to enhance performance, achieve business goals, financial budgets and service standards

    • Mentor, train & coach team members - includes day-day coaching & OTJ training & formal training
    • Manage shift coverage, work load & resource distribution within & across teams
    • Monitor & evaluate team performance & conduct PDPs for team supervisors
    • Interviewing, hiring, induction & succession planning of staff
    • Manage departmental budget, P&L, Payroll
    • Work closely with the Director, Food & Beverage to achieve efficient staffing levels and manage the desired levels of performance.
    • Conduct formal performance reviews with all staff to ascertain their performance, training needs and inspirations and to action those areas to retain and further develop these people.
    • To be responsible for the welfare and staff morale of a motivated team which will provide consistently outstanding service to guests

To develop, implement & monitor appropriate service & performance standards to ensure consistently outstanding guest experience for guests

    • Ensure all procedures & day-day performance comply with legislative & hotel guidelines e.g. Health & safety, food handling & hygiene legislation; good HK practice; F&B linen
    • Identify, implement & monitor new standards to enable service excellence
    • Ensure all team members are enabled to deliver consistently excellent service

Got People is acting as an Employment Agency in relation to this vacancy.

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