Customer Assistant
3 weeks ago
Shift Pattern
Sunday 14:00-18:00
Tuesday 12:00-20:00
Wednesday 12:00-20:00
Thursday 12:00-20:00
Friday 16:00-20
Due to the work requirements of this role we can't consider applications for anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the work place.
Key Accountabilities and Measures
Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
Thank our customers for shopping with us when they exit
Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
Ensure that persons served with a trespass notice do not re-enter the site
Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
Report any incidents of known or suspected internal theft or malpractice
Key Skills
Being confident with an easily felt presence and friendly and natural personality is essential
Strong communication skills with the ability to engage customers with ease
Ability to remain focussed at greeting customers and deterring suspicious activity
To have a natural empathy with our M&S brand and values, including service behaviours
To be self-motivated, willing to improvise and suggest or try new approaches
Able to maintain high standards of appearance and uniform standards
No requirement to be licensed, but good observation skills would be a benefit
Key Relationships and Stakeholders
Store Management team
Store Colleagues
Operational Security Manager
Regional teams (RLPMs/RCOMs)
Store Detectives
SOC
Police
Local Networks
-
Customer Assistant
3 months ago
Epping, United Kingdom Marks & Spencer Full timeCustomer Assistant - Temporary Position Shift Patterns Vacancy 1: Sunday 09:15 - 1800 Vacancy 2: Saturday 13:15 - 22:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes...
-
Customer Service Assistant
3 months ago
Epping, United Kingdom Essex County Council Full time**About the role** **Customer Service Assistant** Permanent, Full Time and Part Time Up to £22,361 per annum (FTE) Location: Covering Loughton, Epping Forest and Harlow Working Style: Fixed-base worker Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present & future customers have the...
-
Customer Assistant
3 weeks ago
EPPING, United Kingdom MARKS&SPENCER Full timeService & Safety Customer Assistant - 20 hours - Temporary Contract Shift Pattern Monday- 08:00-12:00 Wednesday- 08:00-12:00 Thursday- 08:00-12:00 Friday- 08:00-12:00 Saturday- 08:00-12:00 Due to the work requirements of this role we can't consider applications for anyone under the age of 18. This is to comply with the relevant health and...
-
Customer Assistant
3 weeks ago
EPPING, United Kingdom MARKS&SPENCER Full timeService & Safety Customer Assistant - 12 hours - Temporary Contract Shift Pattern Sunday- 10:00-14:00 Tuesday- 08:00-12:00 Saturday- 16:00-20:00 Due to the work requirements of this role we can't consider applications for anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe...
-
Customer Advisor
3 months ago
Epping, United Kingdom Boots Full timeSummary Job Reference: - 228405BR Epping, High Street Fixed Term 22 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to...
-
Customer Service Advisor
3 months ago
Epping, United Kingdom GreenAcres Group Full time**Job Role**: Customer Service Advisor - **Hours per week**: 21 hours per week, (3 days). Required to work every Saturday, plus 2 days during the week. - **Location**: GreenAcres Epping Forest, Kiln Road, North Weald, Epping, Esses, CM16 6AD - **Salary**: Pro-rata salary, plus performance incentives. - **Role Type**: Permanent. - **Driving License**: Full...
-
Sales Assistant
3 months ago
Epping, United Kingdom WHSmith Full time**Sales Assistant - WHSmith - Epping** Contract Type: Permanent Working hours: 4 As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud they’re sharing their journeys with us. **What being a Sales...
-
Sales Assistant
3 months ago
Epping, United Kingdom WHSmith Full time**Sales Assistant - WHSmith - [Insert Location]** Contract Type: [Permanent/Temporary/Fixed Term] Working hours: [ Full detail of working hours] As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud...
-
Sales Assistant
3 months ago
Epping, United Kingdom WHSmith Full time**Sales Assistant - WHSmith - [Insert Location]** Contract Type: [Permanent/Temporary/Fixed Term] Working hours: [ Full detail of working hours] As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud...
-
Sales Assistant
3 months ago
Epping, United Kingdom Card Factory Full timeJob Introduction **Location: Epping High Street 644** **Contracted Hours Available:6 Hours** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of...
-
Sales Assistant
3 months ago
Epping, United Kingdom Card Factory Full timeJob Introduction **Location: 271/271A high street Epping. CM16 4DA** **Contracted Hours Available:6** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re...
-
Sales Assistant
2 months ago
Epping, United Kingdom Card Factory Full timeJob Introduction **Location: 271/271A Epping High Rd** **Contracted Hours Available:6** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of it, we...
-
Sales Assistant
2 months ago
Epping, United Kingdom Card Factory Full timeJob Introduction **Location: Epping 644** **Contracted Hours Available:6** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of it, we lead the way...
-
Customer Assistant
3 weeks ago
Epping, Essex, United Kingdom Marks and Spencer Part timeSummaryService & Safety Customer Assistant - 30.5 hours - Temporary ContractShift PatternSunday 14:00-18:00Tuesday 12:00-20:00Wednesday 12:00-20:00Thursday 12:00-20:00Friday 16:00-20Due to the work requirements of this role we can't consider applications for anyone under the age of 18. This is to comply with the relevant health and safety legislation and to...
-
Customer Assistant
3 weeks ago
Epping, Essex, United Kingdom Marks and Spencer Part timeSummaryService & Safety Customer Assistant - 12 hours - Temporary ContractShift PatternSunday- 10:00-14:00Tuesday- 08:00-12:00Saturday- 16:00-20:00Due to the work requirements of this role we can't consider applications for anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the...
-
Customer Advisor
3 months ago
Epping, United Kingdom JoJo Maman Bebe Full timeA peek into your daily adventures: Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you're ready to begin a fabulous adventure and you're passionate about retail, we have the perfect role for you! Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated...
-
Customer Assistant
3 weeks ago
Epping, Essex, United Kingdom Marks and Spencer Part timeSummaryService & Safety Customer Assistant - 20 hours - Temporary ContractShift PatternMonday- 08:00-12:00Wednesday- 08:00-12:00Thursday- 08:00-12:00Friday- 08:00-12:00Saturday- 08:00-12:00Due to the work requirements of this role we can't consider applications for anyone under the age of 18. This is to comply with the relevant health and safety legislation...
-
Operations Assistant
3 months ago
Epping, United Kingdom Newly formed ATO conducting PPL Training Full timeNorth Weald Flight Training is a leading provider of PPL Training and we are now seeking a full time Operations Assistant to join our team. This job would suit a young person/school leaver and is an exciting opportunity for someone looking to get in to the Flight Training Industry. If you have a bubbly personality and have great customer service skills and...
-
Finance Assistant
3 months ago
Epping, United Kingdom Newly formed ATO conducting PPL Training Full timeNorth Weald Flight Training is an established and well reputed flight school, with modern facilities and a customer focussed approach. As a leading provider of flight training in the South East of England and have an enviable reputation for our airfield facilities, aircraft fleet and experienced instructional staff that all go to help our many students...
-
Casual Retail Assistant
3 months ago
Epping, United Kingdom Global Retail Brands Full timeAt House, we love cooking, dining and entertaining. If you’re as passionate about customers and homewares as we are, we want to hear from you! The Company: House is a part of Australia's largest privately owned and fastest growing homewares and kitchenware retailer, Global Retail Brands, With over 160 stores nationally, we are the only destination for...