Technical Service Specialist/ Field Service Engineer

Found in: beBee S GB - 3 weeks ago

London, United Kingdom Abbott Laboratories Full time

About Abbott

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions. Abbottâs life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. Weâre empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbottâs diagnostics instruments, providing lab results for millions of people.

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Our technical service team is currently recruiting for a Technical Service

Specialist to support London.

WHAT YOUâLL DO

The Technical Service Specialist is responsible for providing support to our customer base, you will be responsible for handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.

  • Schedule and perform planned maintenance (PM) activities

  • Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations

  • Conduct / assist with installation of instruments, AbbottLink, and automation and deinstallations

  • Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation

  • Assist with customer business reviews

  • Schedule, perform and document hardware and software updates (TSBs)

  • Deliver basic customer operator introductory trainings post install or post hardware or software upgrade

  • Perform basic technical coaching and training to other Technical Service Specialists

EDUCATION AND EXPERIENCE YOUâLL BRING

Required

  • Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

  • Proven track record in a similar position, supported by management and customer references

  • Successful engagement with customers, specifically key stakeholders and lab staff.

  • Excellent product and industry knowledge

  • Excellent experience and process skills of the business functions service delivery.

  • Excellent communication skills

  • Ability to identify and drive resolution of issues

  • Technical expert for product line responsibility

  • Coaching and training skills

  • Excellent experience in use of analytical tools and software

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career.

As youâd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

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