File Handler Assistant

4 weeks ago


Bolton, United Kingdom Keoghs LLP Full time

Supporting one or more Lead File Handlers with a specific focus on Care Home Claims, performing delegated tasks to aid the progression and/or resolution of these claims.

Compensation package

Hybrid working 1 day in the office, 4 days remote, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex

Key Accountabilities

  • To undertake initial steps on a file including sending out acknowledgements, and procedural documents such as AOS/Notice of Acting.
  • Conduct such investigations as are appropriate and as may be delegated from time to time by the Lead Fee Earner(s)
  • Carry out standard procedural tasks, Carry out non-standard procedural tasks, including drafting non-standard court documents
  • Reviewing medical records and taking witness statements, where appropriate.
  • To assist the Lead Fee Earner(s) in progressing the file in the most appropriate and timely manner.
  • Undertake Legal Research
  • To ensure compliance with the SRA Code of Conduct 2011

Activity Time Frames:

  • Adaptable; follows the direction of the LFE and prioritises own activity on a daily basis.
  • Scale and Scope
  • Typically expect 6 chargeable hours per day, to be agreed at team/local level.
  • Supports one or more Lead Fee Earner(s)
  • Works on the case load of the Lead Fee Earners
  • Complete delegated tasks within time frame agreed with Lead Fee Earner

Recruitment Criteria

  • Ideally a degree in Law/LPC Graduates/ILEX trained
  • Knowledge of Disease desirable but not essential
  • Litigation experience is essential
  • Previous experience of handling own caseload or assisting "lead fee earners" with their case-loads.
  • Demonstrate analytical and critical thinking.

IT Literate;

  • Proficient in MS Office
  • Experienced in using a Claims/Case Management system

Capabilities needed to succeed and excel in the role:

Technical knowledge and Experience to be developed

  • Basic Guidelines for court/CPR inc completion of court forms
  • Client SLAs
  • Building deeper experience in care home claims
  • Basic claim and file handling skills.
  • Investigation techniques
  • Progression to a more detailed understanding of CPR
  • Financial Management/recording of fees and chargeable hours

Through formal input build an understanding of;

  • Area of law relevant to the role
  • Liability
  • Quantum

Why Join Keoghs?

  • Career Growth: We invest in our team's development, providing opportunities for growth and advancement.
  • Collaborative Environment: Work alongside experienced legal professionals who value teamwork. Impactful
  • Work: Make a difference in people's lives by contributing to personal injury cases.
  • Competitive Compensation: We offer a competitive salary and benefits package.


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