![Job&talent](https://media.trabajo.org/img/noimg.jpg)
Neighbourhood Sheltered Officer
2 weeks ago
Job Purpose
To assist the Housing Officer to deliver a consistent, excellent, reliable, customer focused Housing Management undertaking the full range of housing management duties which may vary according to the size and profile of the area.
Using prevention, early intervention, education and enforcement approaches, will ensure the proper management of council tenancies in accordance with BCCs Tenancy Conditions and Management policy and related procedures and in compliance with all relevant legislation, regulatory codes, guidance and professional practice
Will contribute and help deliver where directed the provision of a multi-agency/partnership problem solving service around people, property, place, and sustaining tenancies
Required to work a 36.50 hour week with attendance on a time in lieu basis at meetings outside of normal office hours as and when required.
Place of work may change within the City to meet the needs of the service.
To be assigned, as part of a flexible and responsive housing service, to designated service areas, projects or issues according to the needs and priorities of the business
Core Duties & Responsibilities
Case manages and maintains accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems
Investigate and respond to complaints and enquiries within corporate standards and timescales.
Will assist the Housing Officer to prepare and present reports to internal and external audiences on the performance of the activities under your control and make recommendations on a course of action where appropriate.
Assist with the investigation and response to public liability claims, complaints and enquiries and provide reports to the housing officer using relevant case management systems.
Assist with the carrying out of surveys, site visits and inspections, collation of data and production and presentation of reports.
Undertake programmed and responsive tenancy visits to BCC properties as directed
You may be deployed to the street scene visiting role. In this role you will be working in neighbourhoods and engaging with tenants/citizens with a view to improving and maintaining clean and green neighbourhoods.
Will carry out activity that supports enforcement action.
Will attend meetings with customer groups to help assess the ongoing requirements of the housing service and determine appropriate actions to respond to findings.
Working with customers and staff, ensure the proper management of council tenancies in accordance with policy and in compliance with all relevant legislation, regulatory codes, guidance and professional practice and internal policy and procedures. Take appropriate action when tenancy conditions have been breached including, recognising and reporting potential housing fraud and act on outcomes/actions recommended by Birmingham Audit
Meet all relevant key performance indicators and individual targets and objectives
Assist residents by giving advice on Council services and signpost customers to the appropriate internal and external agencies ensuring that any safeguarding issues / concerns are reported accordingly and escalate concerns and issues to Housing Officers where this is appropriate.
Provide advice and assistance on all aspects of the housing service during customer interactions including face to face interviews, home visits, telephone calls, inline, email and written correspondence, social media, community meetings and council business meetings. Contribute to the production of regular newsletters, annual reports, and social media postings etc.
Inform residents on changes to welfare benefits to minimise their impact and provide sign posting and where appropriate, give general advice and guidance on welfare benefits, reform, budgeting and income maximisation to enable tenants to sustain their tenancy including known opportunities for upskilling and employment.
Participate with multi agency forums and where appropriate support the Housing Officer where Housing act as lead agency with regard to housing, environment, children and adult issues.
Be aware of and give information on the range of housing offers within the city to assist meeting housing needs such as new build provision, registered social housing and private rented sector activity, mutual exchange schemes and home options.
Ensure all work is carried out in compliance with the Data Protection Act and Human Rights Act and the Equalities Act
Respond to all telephone enquires in a polite and helpful manner following Birmingham City Council's telephone protocol.
Be aware of follow and implement BCC safeguarding policies and procedures
Ensure that all working practices, methods, materials, uniforms PPE and equipment conform to the requirements of current Health and Safety Legislation and appropriate safe working practices are implemented, Including identifying health and safety training needs for staff and services under your control.
Ensure information systems are updated with appropriate data to support performance monitoring and effective service delivery
Encourage and support resident participation and involvement in BCC activities in delivering a comprehensive landlord service
Specialist Responsibilities
In addition to the core generic requirements of this role, a number of specialist roles may be allocated by the Head of Service depending on individual skills and experience and business need. The specialist roles and responsibilities and knowledge, skills and experience requirements are summarised within the schedule accompanying this job description.
Person Specifications
Good written and verbal communication skills
Able to work as part of a team with a proactive, problem solving approach
Ability to use and interrogate IT equipment and able to use packages such as Microsoft Word, Excel, PowerPoint
Ability to sustain working partnership relationships within and across organisational boundaries including external providers.
An up to date knowledge and understanding of housing landlord and tenant policy and procedures where pertinent to the role
Understanding of and ability to comply with relevant legislation including health and safety and equality in service delivery, service provision and employment.
Ability to prioritise, implement and monitor work with conflicting priorities in line with targets and objectives in a pressurised environment
Ability to analyse data and report on findings to help inform service delivery
Ability to work with people in challenging circumstances and to maintain a calm and professional approach in difficult situations
Ability to supervise staff
Good case management, planning and organising skills
Ability to undertake risk assessments and implement/monitor safe working practice
Ability to identify health and safety risks and take appropriate action to remedy
If you are interested in this role please apply online with you current CV
Extra Personnel do NOT charge any fees for our services.
Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers
-
Neighbourhood Coordinator
2 months ago
West London, United Kingdom MMP Consultancy Full timeMMP Consultancy are looking to recruit an excellent Neighbourhood Coordinator to work on a temporary contract based in London. To provide administrative support to ensure the smooth day to day running of the neighbourhood service teams. Oversee the complaints and members enquiry process for the Neighbourhood Services & Sheltered Accommodation teams. Main...
-
Head of Neighbourhood Services
2 weeks ago
West London, United Kingdom Essential Employment Full time**Head of Neighbourhood Services needed in West London Paying £450 per day ref 004985** **Full time hours on a temporary basis** - To deliver a value for money neighbourhood and sheltered housing service which builds safe and sustainable communities, provides excellent resident experience improves satisfaction and enhances the quality of life and...
-
Neighbourhood Coordinator
2 months ago
West London, United Kingdom MMP Consultancy Full timeMMP Consultancy are looking to recruit an excellent Neighbourhood Coordinator to work on a temporary contract based in London. We are seeking an experience individual to provide administrative support to ensure the smooth day to day running of the neighbourhood service teams and to oversee the complaints and members enquiry process for the Neighbourhood...
-
Neighbourhood Officer
2 months ago
West Midlands, United Kingdom Hart Recruitment Full timeAre you immediately available? Do you have previous housing experience? An opportunity has become available for a Neighbourhood Officer, paying £17.37 per hour, to join our client on a temporary basis in Lincolnshire for a period of 6 - 8 weeks. Working as the Neighbourhood officer you will be undertaking regular inspections of estates, preparing reports...
-
Neighbourhood Officer
2 days ago
West Midlands, United Kingdom Hart Recruitment Full timeAre you immediately available? Do you have previous housing experience? An opportunity has become available for a Neighbourhood Officer, paying £17.37 per hour, to join our client on a temporary basis in Lincolnshire for a period of 6 - 8 weeks. Working as the Neighbourhood officer you will be undertaking regular inspections of estates, preparing reports...
-
Head of Neighbourhood Services
4 weeks ago
West London, United Kingdom Pertemps Network Group Full time**Job Description**: **Role Purpose** To deliver a value for money neighbourhood and sheltered housing service which builds safe and sustainable communities, provides excellent resident experience, improves satisfaction and enhances the quality of life and opportunity for residents. To lead on the housing management strategy improvement plan and review all...
-
Head of Neighbourhood Services
4 weeks ago
West London, United Kingdom Pertemps Network Group Full time**Job Description**: **Role Purpose** To deliver a value for money neighbourhood and sheltered housing service which builds safe and sustainable communities, provides excellent resident experience, improves satisfaction and enhances the quality of life and opportunity for residents. To lead on the housing management strategy improvement plan and review all...
-
Head of Neighbourhood Services
1 week ago
West London, United Kingdom Pertemps Network Group Full timeJob Description:Role PurposeTo deliver a value for money neighbourhood and sheltered housing service which builds safe and sustainable communities, provides excellent resident experience, improves satisfaction and enhances the quality of life and opportunity for residents.To lead on the housing management strategy improvement plan and review all policies,...
-
Housing Officer
4 weeks ago
West London, United Kingdom Vox Network Consultants Full timeRole Purpose To provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents. Enable our residents to hold sustainable tenancies, ensuring customers can actively engage in decision making, to create neighbourhoods where people want to live. Ensure tenants and...
-
Housing Officer
4 weeks ago
West London, United Kingdom Vox Network Consultants Full timeRole Purpose To provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents.Enable our residents to hold sustainable tenancies, ensuring customers can actively engage in decision making, to create neighbourhoods where people want to live.Ensure tenants and leaseholders...
-
Housing Officer
4 weeks ago
West London, United Kingdom Vox Network Consultants Full timeRole Purpose To provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents.Enable our residents to hold sustainable tenancies, ensuring customers can actively engage in decision making, to create neighbourhoods where people want to live.Ensure tenants and leaseholders...
-
Housing Officer
1 week ago
West London, United Kingdom Vox Network Consultants Full timeRole Purpose To provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents.Enable our residents to hold sustainable tenancies, ensuring customers can actively engage in decision making, to create neighbourhoods where people want to live.Ensure tenants and leaseholders...
-
Neighbourhood Housing Officer
3 days ago
North West London, United Kingdom Vox Network Consultants Full timePurpose of Job This role is pivotal to help citizens living in their homes to have secure, safe and affordable housing that meets their ongoing needs and provides help and assistance to them when they need it. We want to make sure that on a day to day basis the Landlord Service concentrates on delivering this purpose which has been identified as what matters...
-
Neighbourhood Housing Officer
4 days ago
North West London, United Kingdom Vox Network Consultants Full timePurpose of JobThis role is pivotal to help citizens living in their homes to have secure, safe and affordable housing that meets their ongoing needs and provides help and assistance to them when they need it. We want to make sure that on a day to day basis the Landlord Service concentrates on delivering this purpose which has been identified as what matters...
-
Housing Officer
2 weeks ago
West London, United Kingdom Pertemps Network Group Full time**Housing Officer**: - V85102240**£26 Per Hour** - Full Time**Temporary** **West London, Greater London** **Public Sector And Council** **Job Description**: **Role Purpose** - To provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents.- Enable our residents to...
-
Neighbourhood Housing Officer
2 weeks ago
North West London, United Kingdom Essential Employment Full time**Neighbourhood Housing Officer needed in North West London Paying £20.96 per hr ref 1184413** **Full time hours on a temporary basis** - This role provides a frontline, trusted service to the residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their...
-
Housing Officer
4 weeks ago
West London, Greater London, United Kingdom Vox Network Consultants Full timeRole Purpose To provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents.Enable our residents to hold sustainable tenancies, ensuring customers can actively engage in decision making, to create neighbourhoods where people want to live.Ensure tenants and leaseholders...
-
Housing Officer
4 weeks ago
West London, Greater London, United Kingdom Vox Network Consultants Full timeRole Purpose To provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents.Enable our residents to hold sustainable tenancies, ensuring customers can actively engage in decision making, to create neighbourhoods where people want to live.Ensure tenants and leaseholders...
-
Neighbourhood Response Officer
2 weeks ago
West Malling, United Kingdom Clarion Housing Group Full timeSalary: £31,597 - £37,112 per annum Hours: 36 hours per week Contract Type: Permanent We’re looking for a confident, customer focused Neighbourhood Response Officer to join our team in West Malling on a permanent basis. In a nutshell, you’ll ensure that our estates are places that our residents want to live, you’ll work in a rewarding environment...
-
Housing Officer
4 weeks ago
West London, Greater London, United Kingdom Vox Network Consultants Full timeRole Purpose To provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents.Enable our residents to hold sustainable tenancies, ensuring customers can actively engage in decision making, to create neighbourhoods where people want to live.Ensure tenants and leaseholders...