German Customer Service Advisor

3 weeks ago

Edinburgh, United Kingdom CCA Recruitment Group Full time

Our client, a rapidly expanding company based in Edinburgh, are seeking experienced Customer Service Representatives who are fluent in German to join their dynamic team. If you're passionate about travel and enjoy helping customers fulfil their travel dreams, this could be the perfect opportunity for you. The position offers hybrid working arrangements after successful completion of training and probation.
Responsibilities:

Deliver outstanding customer service to clients through phone, email, and chat channels.
Assist customers promptly and professionally with their inquiries, concerns, and requests.
Evaluate customer needs and suggest suitable products or services.
Efficiently process orders, returns, and exchanges with precision.
Maintain accurate customer records and update information as required.
Collaborate with fellow team members to address complex customer issues.
Conduct follow-ups with customers to ensure their satisfaction and resolve any remaining concerns.
Requirements:

Previous experience in a customer service role is preferred.
Possess excellent verbal and written communication skills.
Demonstrate strong problem-solving abilities and meticulous attention to detail.
Ability to assess customer needs and recommend appropriate solutions.
Proficient in using computer systems and various software applications.
Thrive in a team-oriented environment and work collaboratively.
If you are a German speaker with a passion for travel and a commitment to providing exceptional customer service, we encourage you to apply for this exciting opportunity. Join our client's team in Edinburgh and embark on a journey to help customers achieve their travel dreams.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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