UX Researcher

1 month ago

London, United Kingdom Capital Full time
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. 
Capital.com is looking for a UX Researcher that will work on different research projects aimed at improving the trading experience of our users with relevant data and content. The successful candidate will contribute with impactful user insights to increase user retention and engagement in the Capital.com app from registration all the way to account funding.Responsibilities:
  • Plan and perform qualitative research methods, such as interviews, usability testing, surveys, workshops.
  • Conduct research studies across different markets (e.g. Switzerland, Germany, UAE, etc..)
  • Analyse and translate qualitative and quantitative data into clear insights
  • Make sure the user insights are embedded, actioned and prioritised in the Product and Marketing roadmap.
  • Communicate results and recommendations in clear and compelling ways to inform the design and support the product strategy
  • Collaborate closely with product managers and product designers to plan research studies and make sure findings are actioned and prioritised
  • Work closely with the Data team to build an understanding of customer behaviour to measure the performance of our products
  • Manage the logistical aspects of research planning (e.g. scheduling research sessions, recruiting participants)
  • Maintain and review research frameworks and guides to facilitate the research process
Requirements:
  • Experience in engaging with diverse markets.
  • Being fluent in English and German (or Arabic) is required for conducting interviews in the client's native language
  • Experience of a range of user research methods. This includes both qualitative and quantitative methods such as usability testing, user interviews, and surveys. 
  • Experience of planning, conducting, analysing and communicating research.
  • Experience of quantitative research methods and product analytics to find digital trends and understanding user behaviour.
  • Confidence at presenting user research. 
  • Experience working to strict deadlines and on different projects over a period of time. 
In return, you will get:
  • 25 days annual leave
  •  Private Medical Insurance for you and your family after probation
  • Death In Service
  • EAP
  • Season Ticket Loan after probation
  • Cycle to Work after probation
  • Global exposure
Be a key player at the forefront of the digital assets movement, propelling your career to new heightsJoin a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

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