Groups Supervisor

4 weeks ago

Glasgow, United Kingdom Leonardo Royal Hotel Glasgow Full time

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Groups Supervisor, you’ll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role You’ll be supervising the day to day activities of a small team of Groups Coordinators and ensuring all customer enquiries for group visits are dealt with in an efficient manner.

Some of the perks our colleagues enjoy include: 

Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of   Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops  Meals on duty Talent referral scheme: earn yourself a bonus for recommending a friend to join us We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration  The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support Ongoing job-related training programmes with clear paths for progression 

If you’re our ideal Groups Supervisor, you will:

Be yourself Be a great communicator and able to build strong customer relationships to increase guest experience Have great organisational and administrative skills with a positive attitude Enjoy going the extra mile to ensure your customers have a great experience with Leonardo Hotels Be resilient – this is a fast-paced role

Here are some of the key responsibilities as Groups Supervisor:

Identifying sales leads for future business, and communicating these with the Sales team Sending weekly reservations reports to the hotels in your cluster to ensure they are expecting your customers and have all the details of their visit to hand Inputting rooming lists and confirm the details with your customers – attention to detail is key Ensuring payment is made by your customers prior to check-in date Loading group offers and reservations into our system – we use Opera so it’s brilliant if you already have experience with it Developing a thorough knowledge of the Leonardo Hotels brand and product

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. We have support on tap, so expect top-notch L&D programmes, practical training and clear progression within our vibrant and dynamic team.

Our Story 

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us 

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