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Key Holder, Full Time

1 month ago

GRETNA, United Kingdom KATE SPADE Full time
Primary Purpose

The Keyholder contributes to achieving store goals in sales, productivity, and service by utilizing Kate Spade selling skills, and Kate Spade Service training. You will responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations. You will represent Kate Spade to the consumer, act as an ambassador of the brand, and ensure customers' needs are consistently exceeded.

Client & Service Expert

Achieves individual sales goals; Develops strong product knowledge across all categories; The sales associate is responsible for ensuring exemplary customer service by delivering the ultimate Kate Spade experience; Able to develop a personal clientele through effective use of the selling skills, proactive client outreach and use of client book. Building Brand Equity

Understand and communicate the Kate Spade aesthetic, brand philosophy and lifestyle to the customer; Demonstrate interest and ability to work as part of a team. Operational Excellence

Execute operational tasks as per company directives; Accurately processes all POS transactions; Adhere to and apply visual directives, ensure that store standards are executed daily; Heightened responsibility as Keyholder for the store. Skills and Abilities Required

Professional selling skills and exceptional interpersonal skills; Prior luxury goods experience preferred; Proactive ability to multi-task and prioritize; Works well in a team environment. Our Competencies for All Employees

Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. .

Req ID: 97150

KEYHOLDER

Client & Service Expert

Achieves individual sales goals; Develops strong product knowledge across all categories; The sales associate is responsible for ensuring exemplary customer service by delivering the ultimate Kate Spade experience; Able to develop a personal clientele through effective use of the selling skills, proactive client outreach and use of client book. Building Brand Equity

Understand and communicate the Kate Spade aesthetic, brand philosophy and lifestyle to the customer; Demonstrate interest and ability to work as part of a team. Operational Excellence

Execute operational tasks as per company directives; Accurately processes all POS transactions; Adhere to and apply visual directives, ensure that store standards are executed daily; Heightened responsibility as Keyholder for the store. Skills and Abilities Required

Professional selling skills and exceptional interpersonal skills; Prior luxury goods experience preferred; Proactive ability to multi-task and prioritize; Works well in a team environment. Our Competencies for All Employees

Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. .

Req ID: 97150

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