Telemarketing Lead Representative

4 days ago

Glasgow, United Kingdom The Cigna Group Full time
The job profile for this position is Telemarketing Senior Representative, which is a Band 2 Professional Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

Sales Executive

  • Would you like to earn an uncapped & competitive bonus and join one of the largest international healthcare insurance companies in the world?
  • Would you like to work hybrid, so you have best of both worlds?
  • Would you like to benefit form a top-class benefit package that benefits your family also?
  • Would you like to join an organisation that take pride in internal promotions and development?

About Cigna:

Do you love sales and speaking to customer to help them find the product they need? Have you worked in sales in a highly regulatory environment?  You might be the just the person we are looking for

Cigna are one of the largest International Medical Insurers worldwide with our roots dating back over 200 years ago. With over 48,000 employees across the world and offices globally.

We are looking to recruit a highly driven & passionate sales professional to join our fantastic organisation. We offer a competitive basic salary as well as a generous and realistic on target earning potential. In addition to this we will also reward great performance with a discretionary annual bonus.

This is a target driven role and working at Cigna as a Sales Executive you'll need to bring bags of enthusiasm and drive. Whatâs just as important is that you have the motivation, passion and drive to be the best.

In this role you will be responsible for your own database of leads that are provided, no cold calling involved. These leads will be globally mobile individuals and your role will be to successfully communicate to these potential customers all around the world from different nationalities and cultures, therefore great communication skills are essential.

We put our customers at the heart of everything we do, so your ability to engage in client relationships and successfully close deals is key within this role. This will be done through building excellent relationships with customers.

The Position:

As Sales Executive you will reporting to the Sales Manager and you will be responsible for handling incoming queries from web-based customers to meet their needs, with the goal of closing the sale. You will also be responsible for generating sales through outbound calls to leads generated via the website and work to problem solve and ensure an accurate, efficient, and smooth sales process. No cold calling involved in this role, and you will be given an opportunity to earn 50K plus yearly.

We offer fantastic working hours to allow a positive work life balance â no weekend working 


Main Duties / Responsibilities

  • Achieve sales targets pre-determined by management.
  • Communicate regularly with members.
  • Provide a customer service excellence.
  • Overcome objections and build successful relationships.
  • Achieve / exceed set productivity and quality standards.
  • Update in-house systems Sales Force
  • Adhere to regulatory targets within our territorial limits.
  • Sell with integrity and treat customers fairly.
  • Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues.
  • Maintain accurate records and files as required.
  • Actively support other team members and the achievement of team objectives
  • Identify potential process improvements and make recommendations.
  • To carry out other ad hoc tasks as required to meet business needs.


Skills / Experience

  • Strong customer focus with ability to identify and solve problems.
  • Proven track record in Sales
  • Excellent interpersonal skills and team player
  • Good verbal and written communication
  • Ability to exercise judgement.
  • Ability to organise, prioritise and manage workflow.
  • Basic system navigation and Microsoft application skills
  • Regulatory awareness
  • Proven track record in telemarketing insurance sales inbound and outbound, ideally in a non-advised sales process
  • 1 â 2 yearsâ experience in Sales in preferred but not essential

In return you will be rewarded with an attractive salary that is reviewed yearly, in-depth training, monthly paid bonus for achieving KPIâs, also a yearly company performance bonus, life insurance, private health/dentalcare, excellent pension plan, share scheme, discounts on products/services, daily allowance to help cover food/travel costs, modern offices, parking facilities, wellbeing program and much moreâ¦.

But one of the biggest attractions at Cigna is we pride ourselves on internal development and promotion so come and be a Cigna success story and send me your CV today as we have start dates approaching soon

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

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