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Account Manager

2 months ago

Chorley, United Kingdom TVS SCS Full time
Job Description:

We are looking for an Account Manager to join our growing Defence team. As an Account Manager you will ensure TVS delivers excellent customer service, innovation and cost-down opportunities to the client, whilst maximising revenue and profit for TVS SCS. You will also lead on contract growth opportunities, including support to wider business development activities, including contract negotiation and pricing considerations.

As the internal voice of the customer, the account manager will identify and challenge the effectiveness of business processes which underpin contract performance taking the lead internally to drive the continuous improvement across all business functions.

Main Duties &

Responsibilities:

- Taking responsibility for the Customer Accounts ensuring excellent Customer service including key contract KPIs, whilst delivering value for the Client and ensuring contract profit, revenue and cashflow for TVS are maximised

- To build and maintain strong relationships with both internal and external stakeholders at all levels and deliver flexible and innovative solutions to client’s operational issues

- Responsible for understanding contract obligations and commercial risks to ensure compliance whilst identifying and mitigating risks through liaison and negotiation

- To deliver continuous improvement and cost-down opportunities to the client whilst maximising profit contribution to TVS SCS

- To lead growth and development activities from a commercial perspective, including understanding evaluation criteria / value creation and determining price to win strategy

Knowledge, Skills, Qualifications and Experience:

- Determined, empathetic and motivated person

- Pragmatic and quick to respond to challenges

- Enthusiastic to create change, strong questioning skills

- Ability to build strong relationships with clients at all levels

- High degree of commercial and financial acumen

- Able to provide innovative and well thought out solutions

- Excellent verbal and written communication skills

- Strong user of Microsoft Excel, Word and PowerPoint

- Minimum GCSE level including English and Maths

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

* Competitive Salary and pension scheme with life assurance

* 25 Days Holiday (plus 8 statutory Bank Holidays)

* Holiday buy-back scheme (5 additional days available)

* Employee Assistance Programme supporting wellness with immediate access to:

1. GP consultation and second opinions

2. Mental health support

3. Financial and Legal support

4. Wellbeing and healthy living support

* Employee referral scheme with financial reward

* Cycle to work scheme

* Professional Membership and Study Sponsorship

* Pass scheme (£100 to undertake training of your choice)

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer