Client and Operations Manager

1 week ago


Exeter, United Kingdom Aptia Group Full time
Joining us as a Client Director in the Exeter portfolio, you will be responsible for maintaining strong client relationships and service delivery standards across day-to-day work and longer-term projects.

Utilising your project management skills, you will be delivery focussed, particularly across the area of De-risking.

This role is a hybrid position where you will work from our Exeter office, as well as from your home address. Full and part-time working arrangements can be considered for this role.

What you'll be doing:
Responsibility for account management of a specified number of key clients.
Overseeing day-to-day client and operational activities of such accounts, based on an agreed set of KPIs.
Understanding and meeting client needs effectively, managing risks and adhering to procedures.
Leading the growth of the portfolio of clients' revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader.
Driving service delivery in order to meet and exceed operational KPIs.
Ensuring client retention and avoid attrition.
Improving operational effectiveness.
Managing costs and provide necessary financial information for business and audits.
Operating as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate.

Here's what we're looking for:
Understanding of the complexities of the pension scheme administration.
Strong operational or project management skills.
DB specialist knowledge.
Experience of working for/with clients in the third- party administration environment.
Experience of delivering in a targeted environment, and an understanding of managing costs to ensure profitability.
Excellent leadership, communication, and interpersonal skills.
De-risking knowledge would be desirable but not essential.

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