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Account Manager

2 months ago

Oxford, United Kingdom Lucid Group Communications Ltd Full time
ACCOUNT MANAGER

We’re looking for individuals who have experience working within an account management, partnership focused role, where they have created innovative and strategic programs and built strong partnerships. If this sounds like you, read on

FULL TIME

UK

ABOUT LUCID GROUP

Lucid Group are a multicapability global healthcare communications company.

Transformation starts here.

In healthcare, innovation doesn’t only change lives-it saves them. We don’t take that lightly. That’s why we approach each challenge with curiosity-asking the right questions, gaining understanding, then bringing together the right team of diverse minds across capabilities to deliver transformative solutions that break through and help realise change for those who need it most.

Purposefully designed for today’s healthcare challenges

Today’s healthcare landscape is more complex and challenging than ever-the “standard” playbook no longer guarantees success. Lucid is purpose-built to help you make the most of unexpected opportunities, challenging conventional thinking, and bringing a fresh perspective.

An Account Manager is a member of the Client Services Management team responsible for the execution of the client plan in key projects(s). In this role you will be responsible for providing a high-quality service throughout delivery leading to account stability and growth. You will be a key client contact and responsible for financial management across assigned project(s).

The Client Services team partner with our Medical Writing team and are responsible for the delivery of projects for our clients. The Account Management team work with available in-house expertise, such as our creative team, but also with third-party suppliers, and provide appropriate direction, ensuring projects exceed client expectations and are delivered to budget.

An Account Manager at Lucid is responsible for:
Attending appropriate client meetings, ensuring they build confidence in the service Lucid provides and that we exceed all clients’ expectations Ensuring all projects deadlines are met, being clear on all details and requirements, developing project plans and running status meetings Building strong working relationships with our clients, being an established point of contact and being recognised as an excellent account manager Delivering and continually improving the account administration and support to internal and external clients Understanding client’s key messages, positioning and context Highlighting opportunities for new business Establishing optimal works of working Setting standards for the team Understanding any roadblocks and providing solutions Contributing to proposals for our clients and articulating Lucid’s strategy

As an Account Manager you will be an ambassador for Lucid Group, helping build the profile and client base of the Company.

What we're looking for:

Essential Criteria:
Experience working in a fast-paced environment Analytical and proactive mindset Experience within an account management, partnership focused roleExperience delivering projects for clients, on time and on budget

Desirable Criteria:
Experience working on innovative strategic programs for clients Life Science degree Experience in building strong client relationships Experience problem solving and providing solutions Experience within the medcomms/healthcare industryExperience in mentoring
If you look at this list and feel you don’t meet every single requirement, we still want to hear from you We encourage you to apply, have a discussion with us about the role or others that we may have at Lucid Group either now or in the future, together we can build more inclusive workplaces.

WHAT DOES IT MEAN FOR US TO BE LUCID?

At Lucid Group, we transform lives. Always. We believe in providing a culture of authenticity, where we can all be ourselves, make real connections, and enjoy the work that we do. Together.

We empower our people to embark on a journey of growth and advancement by offering meaningful learning and development opportunities.

Central to our ethos is our commitment to cultivating an environment that embraces and respects people of all backgrounds and identities, underpinned by a culture of conscious inclusion and support.

The Lucid values are not just mere words; they are the culmination of our collective efforts. Co-created by our people for our people, these values serve as our guiding principles, ensuring that every decision we make positively impacts the lives of the clients, patients, healthcare professionals, and colleagues we serve.

Compassionately Human: We think about the human impact of our actions Accountable Allies: We are the go-to strategic partners for our clients Invent with Intent: We create meaningful solutions to solve real problems Courageously Curious: We challenge ourselves to think disruptively

We are an Equal Opportunity Employer and welcome applications from all backgrounds and identities. We are committed to providing an inclusive recruitment experience to everyone.

This commitment to inclusion is explicitly inclusive of race, colour, sex, age, pregnancy, marital status, religion, sexual orientation, gender identity and/or expression or disability.

As part of our commitment to recruiting and supporting colleagues with disabilities Lucid Group are a committed member of the UK Government’s Disability Scheme, supporting people with disabilities provides us with access to a wider talent pool and enables us to be a force for good in the world by creating fair and equitable access to employment opportunities. Aligned to this scheme we commit to ensuring our recruitment process is inclusive and accessible by:

1) Offering a guaranteed interview to candidates with disabilities who meet the essential criteria for the role

2) Anticipate and provide reasonable adjustments

3) Support any existing employee who acquires a disability or long-term health condition

If you wish to apply under this scheme please indicate so when asked on our DEI page which will appear as part of our job application process.