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Senior Business Analyst

2 months ago

United Kingdom BT Group Full time
Why this role matters

In order to succeed, BT must be able to bring innovative new products and services to market faster than our competitors and provide great value for money to our customers. Your role as a Senior Business Analyst is central to engaging business stakeholders and understanding their needs and expressing these in a simple & unambiguous way so that solutions can be identified and tested.

The Senior Business Analyst (SBA) will lead the scoping, requirements gathering, planning, gap analysis and functionality improvements for Mobile Networks projects and / or programmes to drive achievement of the business strategy.

You will focus on Mobile Technology projects, making changes and improvements to our Mobile Network (EE). You will work closely with stakeholders to gather and validate functional and non-functional requirements. You will also be responsible for creating use cases/user stories as well as documenting processes. You will collaborate with Solution Architects and testing partners to assure the suitability and success of proposed solutions.

You will be working in Mobile End-to-End Solutions, and specifically in the Business Analysis and Improvement team, and will be surrounded by a network of supportive and experienced analysts.

Our Mobile business has a stellar reputation and has won the Root Metrics award for being the UK's No. 1 Network for 10 years running. You will therefore be involved in delivering cutting edge innovation and working on projects that improve communication and experience for consumers and businesses alike, adding impact to our powerful brand.

You'll have the following responsibilities
• Support the Mobile Networks and design communities in understanding business needs and opportunities, assessing options and potential benefits.
• Identify stakeholders and their business needs. Work with them to understand problems, define scope, identify process impacts, explore options and assess feasibility.
• Elicit, analyse, challenge, prioritise and document requirements to enable development of the E2E business solution.
• Work in partnership with colleagues and stakeholders to ensure that solutions are fit for purpose, cost effective and maintain or improve customer experience / operational performance.
• Supports delivery of business cases by ensuring that requirements are in line with company strategy and goals.
• Capture and track the delivery of the requirements within the proposed solution.
• Ensure user experience is at the forefront of design and implementation of required changes.
• Provide input into Test Strategy and Plan.
• Working with Project Managers to draft/execute project and communication plans.
• Proactively work with wider communities and peers to develop and evolve methodologies, tools and techniques.

You'll have the following skills and experience

Skills
• Experience of both Agile and Waterfall approaches.
• Be a self-starter with a strong track record of analysis assignments across a diverse range of projects.
• Extensive expertise in breaking down problems, creating options and assessing feasibility.
• Strong experience in building and sustaining effective and trusted relationship at all levels up to Director.
• Experience of various tools and techniques, e.g., walkthroughs, requirements analysis, modelling, BPMN, Use Case, Activity Diagrams, process and customer journey mapping.
• Excellent communications and presentation skills.
• A good understanding of project lifecycle methodologies
• Experience of MS Office tools e.g. Teams, Excel, Forms, Powerpoint, Word, Visio, Whiteboard
• Experience (Desirable) - Jira, Confluence, ARIS

Experience

Mandatory Good commercial awareness
Mandatory Good organisational awareness
Mandatory Knowledge of Agile and Waterfall project delivery processes
Mandatory BCS or IIBA qualification or equivalent experience (3-5 years).

Preferred Telecoms experience
Preferred knowledge of EE and BT delivery processes

Benefits
• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100's of retail discounts including the BT shop

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.