ITSM Service Architect

3 weeks ago

London Central, United Kingdom CGI Full time
Job order - J(Apply online only) - Permanent Full Time Title ITSM Service Architect Category Business Consulting City UK Wide - Various, UK Wide - Various, United Kingdom Job Description ITSM Service Architect

Position Description
Discover where complex meets meaningful as a Service Architect in our Advisory Services team, working on a cloud hosting project. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle once-in-a-generation challenges across the public and private sector. Work alongside clients as we shape the future of how fundamental technologies connect and transform the user experience in the UK.
CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. We are happy to discuss remote or hybrid working.

Your future duties and responsibilities
As a Service Architect, youll be working with a wide range of clients often on-site supporting them with solutions across the service management lifecycle. This will include developing the strategy, delivering process overviews, and designing and assuring new solutions and improvement initiatives.
Using real world examples from our broad client base, youll also be open to rapid change with the constant introduction of new frameworks and technology trends. Youll coach junior consultants and continue your own professional development.
Youll also discover:
A unique level of variety across different clients and industry sectors
Complex, interesting and challenging projects to stretch your skills
Impactful work that makes a real difference across the UK
Training and support whether youre highly experienced or if you feel that your skills
arent a perfect match, we can provide the training and further development to help you
reach your full potential.

Required qualifications to be successful in this role
Experience of delivering on a Cloud Hosting project
ITIL V3 and / or ITIL 4 Expert or significant progress towards the qualification, and
ideally a relevant degree level qualification
A strong understanding of all aspects of service management with the ability to identify
opportunities to sell Service Management Advisory Services
Experience of IT project management, process implementation and improvement, with
experience in providing stakeholder management and guidance
Solid experience of service strategy and service design practices, incorporating people,
process, technology and commercial aspects of service design to enable new solutions to
be transitioned smoothly into operational service
Ability to review and assure the quality of service designs, providing constructive
feedback where appropriate
Familiarity with the implications of organisational change and methods of enabling
successful change
Strong stakeholder management and communication skills
Ideally, experience of additional IT service delivery areas and project management.
You must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level.

Together, as owners, lets turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Skills
  • Bid Management
  • Management Consulting
  • Proposal Writing
  • Service Design
Reference (phone number removed)

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