Service Co-ordinator
4 weeks ago
Service Co-ordinator
Job Purpose
Responsible for managing the service desk operations, handling customer enquiries, service desk tickets, and ensuring timely delivery of service call outs. Arranging engineers to attend site, ensuring customer SLAs are met. Supporting the daily functions of the service desk as part of the Service team to ensure the co-ordination of service requests, managing workflows, and maintain customer satisfaction, reporting directly to Head of Service.
Key responsibilities and accountabilities
? Use all forms of communication, telephone email etc with professionalism courtesy & accurately record instructions and requests from clients and others.
? Handling service calls via phone, email and direct into ticketing system
? Ensure customers portals are updated with service dockets, and to keep the clients updated with the status of their tickets
? Provide general support to the Head of Service
? Pass new calls to the most appropriate engineer to complete
? Provide status update information to clients or their representatives
? Arrange for quotes to be prepared and sent to clients, where additional work is required, following a call out
? Liaising internally with all departments to ensure clients needs are always met
? Respond promptly to customer enquires and provide appropriate solutions, or escalate issues as needed
? Undertake general administration duties around the office as directed from time to time
Person specification
Essential
? Have a positive attitude to work and punctuality, able to work in an open office collaboratively with others across the business.
? Willingness & desire to become an integral part of the team taking on more challenging and complex duties to the benefit of the business and enhance personal development
? Good personal appearance commensurate with working in an office where clients and VIP's may visit from time to time.
? Good standard of keyboard skills and familiarity with computer work and software packages such as Word, Excel and outlook
? Able to work and think independently as well as working as part of a team
? Willingness to take part in external training opportunities that may arise
? Proven experience in a customer service or similar industry fire/security
? Excellent organizational and time-management skills
Desirable
? Existing knowledge and experience of Dynamics Package
? Recognised keyboard and software package certification
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as required
-
Finance Co-ordinator
2 weeks ago
Marlborough, Wiltshire, United Kingdom Pertemps Harrow Full timeJob Title: Transport Services Finance Co-ordinator Location: Forward Drive, Harrow, HA3 8NT Employer: Pertemps Recruitment Partnership for Harrow Council Contract Type: Temporary Ongoing Hours of Work: Full-time, 35 hours Rate: £ 18.21 Overview of Transport Services Finance Co-ordinator Pertemps has an exciting opportunity within Harrow Council for a...
-
Data Co-Ordinator
2 weeks ago
Marlborough, Wiltshire, United Kingdom Pertemps Harrow Full timeTransport Services Finance Co-ordinator Pertemps Recruitment Partnership for Harrow Council Contract Type: Temporary Ongoing Hours of Work: Full-time, 35 hours Overview of Transport Services Finance Co-ordinator Pertemps has an exciting opportunity within Harrow Council for a self-driven and motivated Transport Services Finance Co-ordinator to join an...
-
Service Coordinator Part-time Permanent
4 weeks ago
Wiltshire, United Kingdom Complete Security Recruitment Full timeFire & Security Role: Are you a Service Co-ordinator responsible for managing the service desk operations? Generous bonus structure ~ Career progression Have a positive attitude to work and punctuality, able to work in an open office collaboratively with others across the business. Good personal appearance commensurate with working in an office...
-
Service Coordinator Part-time Permanent
4 weeks ago
Wiltshire, United Kingdom Complete Security Recruitment Full timeFire & Security Role: Are you a Service Co-ordinator responsible for managing the service desk operations? Generous bonus structure ~ Career progression Have a positive attitude to work and punctuality, able to work in an open office collaboratively with others across the business. Good personal appearance commensurate with working in an office...
-
Compliance Admin Associate
2 weeks ago
Chippenham, Wiltshire, United Kingdom Omega Resource Group Full timeCompliance Co-Ordinator Permanent £Our client is one of the largest Fleet Services companies in the world. As a global business, they offer a fully outsourced, end-to-end finance lease, vehicle management and electric vehicle solution. Due to the continues growth within the company, they are looking for a Compliance Co-Ordinator to join the team in...
-
Community Coordinator
4 weeks ago
Wiltshire, United Kingdom Wiltshire Council Full timeSummary We are currently recruiting a full time Community Co-ordinator within Employment and Community Skills, this is a fixed term post for one year to cover maternity leave. **LIVE** WORK **CARE** We provide a time limited service; with the aim of working with the customer so they are able to find and take part in their chosen community option and to do...
-
Service Coordinator
6 days ago
Langley Burrell, Wiltshire, United Kingdom Exponential-e Full timeVysiion Want to be part of a leading British-owned tech and engineering company? Established in 1996, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: Co-ordinate change management activities; initiation, scheduling, tracking and reporting. Work with the Technical...
-
Part-time Co-ordinator
4 weeks ago
Salisbury, Wiltshire, United Kingdom Stonewater Full timePermanent, Part Time (30 hours per week) Pembroke House is a Retirement Living scheme located in an attractive grade II listed building in the popular market town of Salisbury. Raglan Court is a Retirement Living scheme situated in a cul-de-sac in the St Pauls ward on the outskirts of Salisbury. As Scheme Coordinator, you will assist the Delivery Manager...
-
Part-time Co-ordinator
4 weeks ago
Salisbury, Wiltshire, United Kingdom Stonewater Full timePermanent, Part Time (30 hours per week) Pembroke House is a Retirement Living scheme located in an attractive grade II listed building in the popular market town of Salisbury. Raglan Court is a Retirement Living scheme situated in a cul-de-sac in the St Pauls ward on the outskirts of Salisbury. As Scheme Coordinator, you will assist the Delivery Manager...
-
Part-time Co-ordinator
4 weeks ago
Salisbury, Wiltshire, United Kingdom Stonewater Full timePermanent, Part Time (30 hours per week) Pembroke House is a Retirement Living scheme located in an attractive grade II listed building in the popular market town of Salisbury. Raglan Court is a Retirement Living scheme situated in a cul-de-sac in the St Pauls ward on the outskirts of Salisbury. As Scheme Coordinator, you will assist the Delivery...
-
Land & Property Surveyor
5 days ago
Wiltshire, United Kingdom Thomas Search Full time**Land & Property Surveyor**: **- **TS643** ***: - **Wiltshire** ***: - **£35,000 plus benefits** ***: **APPLY FOR JOB**: - TS643 - Land & Property Surveyor - Name - First - Last Phone - Upload CV - Accepted file types: pdf, png, jpg, doc, docx, Max. file size: 50 MB. - Our client is a major Facilities Management organisation, supporting a diverse...
-
SEND Lead Worker RQ1269368
3 days ago
Wiltshire, United Kingdom Novax Recruitment Ltd Full timeJob Title: SEND Lead Worker Location: Wiltshire Salary / Pay Rate: £270 Per Day (Umbrella) Job Type: Temporary The Role Hybrid working with office attendance required 50% of working hours. Are you ready to make a meaningful impact as a SEND Lead Worker? Join our SEND and Inclusion service and help improve outcomes that bring positive changes to the...
-
SEND Lead Worker RQ1269368
2 days ago
Wiltshire, United Kingdom Novax Recruitment Ltd Full timeJob Title: SEND Lead Worker Location: Wiltshire Salary / Pay Rate: £270 Per Day (Umbrella)Job Type: TemporaryThe RoleHybrid working with office attendance required 50% of working hours.Are you ready to make a meaningful impact as a SEND Lead Worker? Join our SEND and Inclusion service and help improve outcomes that bring positive changes to the lives of...
-
Data Quality Advisor
2 weeks ago
Chippenham, Wiltshire, United Kingdom Wiltshire Council Full timeChildren In Care Service - Empowering Young Lives Are you passionate about making a positive impact on the lives of young people? If so, we have an exciting opportunity for you to join our Children in Care Team as a Personal Advisor. Our children in care team which sit within care and placement services, provide a direct service to young people...
-
Data Co-ordinator and Project Manager
3 days ago
Lydiard Tregoze, Wiltshire, United Kingdom Fundamentals Ltd Full timeAre you ready to take your organisational skills and project knowledge to the next level? We are currently seeking a Project Coordinator to become an integral part of our dynamic team in Swindon. We create, licence, manufacture, sell and provide services for technologies which: Our team approach and wearing the (metaphorical) shirt has an enormous part to...
-
CAD & BIM Manager (Permanent)
6 days ago
Salisbury, Wiltshire, United Kingdom Highfield Professional Solutions Ltd Full timeBIM Manager Location flexible £Our client has worked in partnership with the Ministry of Defence for nearly two decades, providing the support services that enable our Armed Forces to live, work and train on the UK Defence Training Estate. Currently they have a significant Capital Works Delivery Department so are looking for a capable BIM Manager. The...
-
Salisbury, Wiltshire, United Kingdom Highfield Professional Solutions Ltd Full timeBIM Manager Location flexible £Our client has worked in partnership with the Ministry of Defence for nearly two decades, providing the support services that enable our Armed Forces to live, work and train on the UK Defence Training Estate. Currently they have a significant Capital Works Delivery Department so are looking for a capable BIM Manager. ...
-
Band 6 Specialist Recovery Practitioner
2 weeks ago
Devizes, Wiltshire, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full timeA new role has become available with the Wiltshire Dementia Service. As a care co-ordinator in the team you will be responsible for a caseload of service users with a diagnosis of dementia, working within the CPA framework to deliver a range of health and social care interventions. You can expect to receive excellent supervision, and there will be...
-
BIM Manager
6 days ago
Salisbury, Wiltshire, United Kingdom Highfield Professional Solutions Ltd Full timeBIM Manager Location flexible £60k + package The Company Our client has worked in partnership with the Ministry of Defence for nearly two decades, providing the support services that enable our Armed Forces to live, work and train on the UK Defence Training Estate. Their primary responsibility is to provide the support services that enable the Armed Forces...
-
Automation Engineer
4 weeks ago
Chippenham, Wiltshire, United Kingdom Schneider Electric Full timeJob Title: Automation Service Engineer To provide Automation systems engineering, applications services in an efficient and effective manner that maximizes customer services standards, and promotes the company and its offers (products and solutions) to the benefit of both the customer and the company. Additionally, will demonstrate functional leadership...