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Client Advisor
4 months ago
The Client Advisor represents the Company with clients. Is a professional in the sales of luxury goods, puts his/her talent at the Company service and for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store
Responsibilities
Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction Is aligned to the style and to the Brand qualitative standards during the whole sales process and after- sales Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level Receives and displays the products according to the established procedures Constantly maintains a tidy working place according to the Company guidelines Sales
Is responsible for the sales process following the Company standards ("Loro Piana Selling Ceremony") Provides and maintains a high level of customer service Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation Takes part in the store and department meeting Client Management and CRM
Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image Manages claims with the supervisor support Turns every touch point with customers into a positive situations, always promoting Brand image Communicates to the Management the collected information regarding clients Executes the follow up of clients' requests Product
Participates to all the product presentations (of all the product categories) done in the store Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store Visual
Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance Stock
Is always updated on the store stock in order to optimize sales Participates to end of the year, sector and rotation inventory for each product category Thefts and losses
Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving Swiftly points out to his supervisor if something is missing Profil
Previous work experience in a luxury boutique Able to manage stress, adaptable and flexibility Teamworking skills Problem solving skills, sense of neatness and accuracy Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred Good knowledge of English
