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Team Leader

4 months ago

Paisley, United Kingdom ABM Full time

Job Title: Team Leader / Supervisor 

Reporting to: Operations Manager

Contractual hours: 35 hours per week

Work Pattern: 5 days out of 7

PURPOSE OF ROLE

We are looking for a dynamic, forward thinking and solutions focused supervisor who can support multi-site divisions. The role will be supporting the Regional Operations Manager in driving shop-floor performance and ensuring that we are meeting our agreed schedules with the client. The role is integral to ensure that Blackjack Promotions is the agency of choice and are industry leaders in delivering staffing solutions and operational support for both travel retail and experiential markets, across the UK. 

The successful candidate will ensure that all our ABM core values: Integrity, Excellence, Innovation, Trust, Respect and Collaboration is met.

PRINCIPLE RESPONSBILITIES

Your role will be both client facing and internal, always representing the best interests of your projects and pushing your team to deliver best in class service for our clients and partners across some key areas of focus.

The below is not an exhaustive list but an overview of tasks and responsibilities

·       Day to day management of the field team. Ensuring attendance, uniform standards and understanding of brand expectations are met. This includes (but is not limited to) checking product knowledge and the understanding of targets

·       Day to day operations point of contact for retail and brand

·       Managing attendance issues by reporting attendance issues to the clients and retailer and collaborating with the team to resolve any gaps

·       Updating the Blackjack Hub (database) with absenteeism

·       Attending client huddles and updating them on the Blackjack operation for the day

·       Understanding and implementing Blackjack processes.

·       Understanding and implementing client processes, this includes but is not exclusive to the Dufry Business Partner Guidelines

·       Ensuring H&S compliance of the team, this includes but is not exclusive to Fire Training, Food Hygiene and Manual Handling

·       Supporting the ROM with recruitment and onboarding of new staff (end-to-end processes)

·       Managing all first level people management processes in relation to 1-2-1 catch up, welfare reviews, absence management, performance management, investigations etc.

·       Assisting with any third party and internal audits

·       Coaching and mentoring the team

·       Driving motivation and teamwork

·       Undertake any reasonable task requested

Required Skills

  • Team Player
  • Client Facing
  • Effective Communicator
  • Solutions focused
  • Commercial acumen
  • Flexible
  • Ability to Influence
  • Well Organised
  • Numerate
  • Computer literate