Cadw Head of Visitor Experience and Business Development in Cardiff

3 weeks ago

Wales, United Kingdom Welsh Government Full time

Cadw is the Welsh Government historic environment service and combines the conservation, maintenance and presentation of a national collection of historic monuments, including two World Heritage Sites, with regulatory, advisory and grant-making functions in the wider historic environment.

This is a new role, tasked with taking a strategic approach to the development of Cadw’s historic places so that they maximise their opportunity for improving visitor access, enjoyment and income generation. The post holder will play a key role in helping to plan and 

implement Cadw’s investment strategy and respond to the needs of visitors from within Wales and beyond.

Reporting to the Head of Cadw, this post will be responsible for providing strategic leadership to the teams responsible for the visitor-related activities at the 131 historic properties in care of which 24 are directly staffed by Cadw. This includes the teams responsible for visitor-facing site operations, public engagement, membership, volunteering, marketing and business development.  The overall objective of the branch is to deliver an engaging experience for visitors to our sites, to drive up visitor numbers and membership, and to increase commercial revenue in line with the Cadw Business Plan.

The role will work alongside the heads of the other two operational branches - Historic Environment Branch and Properties in Care Branch - and the Head of Finance and Central Services - to form the Cadw Senior Executive Team (SET). All the members of SET also participate in the quarterly Cadw Board meetings and meetings of the wider Cadw Leadership Team (CLT).

What your organisation will expect?

Professional Roles

You will be a Principal/Professional Advisor for a specific subject/area, on behalf of the organisation. (This may include a professional qualification or being a member of a chartered profession).

Generalist Roles

You will have experience in delivering large scale projects. You will lead/manage/ have overarching responsibilities for multiple work-streams (at least four).

You will be able to deal with complex problems, displaying high levels of judgement with limited precedent/guidance, using creative and innovative thinking to develop new approaches to deliver better outcomes for Wales.

You will have a detailed knowledge of the organisation together with a clear working understanding of the external operating environment. You will be politically aware and will consider the long-term implications of policy and other changes, interpreting trends and developments, and produce future policies and organisational strategies in the light of these.

What your team will expect?

You will be a strong leader with experience of building and developing high performing teams, inspiring and motivating in order to deliver results through others. You will be able to build co-operation between teams and provide direction across teams.

You will have a demonstrable understanding of diversity, inclusion and equality of opportunity, promoting a culture of inclusion, creating an environment where individuals feel safe to challenge, share ideas and express concerns and embracing new ways of working.

You will create a culture of continuous self-development, role-modelling self-learning and development, whilst encouraging others to take all opportunities available. You will ensure ensuring that opportunities are available to all staff regardless of their background, supporting everyone to reach their full potential.

What your stakeholders will expect?

You will establish, build and maintain effective relationships or partnerships with key organisational stakeholders (e.g. Ministers and senior employees in the organisation and external organisations, often with conflicting views).

You will have high level of representational, influencing, interpersonal and organisational skills together with the ability to negotiate effectively with a range of contacts and/or relationships (e.g. directly advising Ministers and/or the most senior officers externally, acting as a primary/lead contact on behalf of the organisation).

You will work with a high level of autonomy, demonstrating an ability to take/make decisions (with significant risk/impact) on behalf of the organisation whilst balancing the impact/risk associated with those decisions.

Key Tasks

To provide strategic leadership for all the teams across the Visitor Experience and Business Development Branch ensuring that the workforce is highly motivated and skilled to deliver excellent visitor and business services.

To lead on the engagement of new and existing audiences in relevant and inclusive ways, constantly challenging teams to improve access, and to tell stories in authoritative but also meaningful and innovative ways.

To lead on the regular review and delivery of a commercial strategy - that will maximise current income streams and create new income opportunities to allow the visitor business to grow and contribute to Cadw’s wider core purpose to care for the historic environment of Wales for present and future generations.

To foster a culture of customer service excellence across the branch and in particular across the site-based and visitor-facing teams.

To provide strategic oversight and support for the teams responsible for the delivery of a creative and engaging programme of visitor interactions – including on-site interpretation, events (whether Cadw-led or through third-party hires), educational activities, and digital content encouraging them to keep ahead of best practice and working with partners wherever possible.

To provide strategic oversight and setting direction for the teams responsible for the development and growth of the Cadw membership scheme, commercial partnerships, retail, volunteering and participation opportunities.

To provide strategic oversight and setting direction for the teams responsible for publications, communications and marketing – including digital activities – being a brand champion for Cadw and the ‘Wales brand’.

To be an active member of the Cadw Board, SET and CLT, reporting on the performance of Cadw’s visitor business and related matters.

To work with other members of the Cadw Board and SET to identify opportunities for programmes of strategic capital investment in the visitor infrastructure while allowing continued safe public access – including through participation in the Cadw capital investment board and monument development teams.

To work alongside the Health and Safety team to manage risk at our monuments and provide a safe environment for our visitors and staff.

To contribute, alongside the Cadw Board and SET, to Cadw’s three yearly business planning cycle, and to work with teams within the Branch in identifying and delivering against key performance indicators and annual priority activities for the Branch.

To have overall responsibility for the Branch budgets – including income (currently c £9.6m) and expenditure, with appropriate controls in place.

To represent Cadw at high level strategic meetings with internal and external organisations and stakeholders relating to public engagement, research, marketing and commercial programmes – such as Visit Wales colleagues and the Historic Wales Partnership.

To provide advice to the Deputy Director for Cadw and to Ministers on all visitor experience and business development related matters.

Development opportunities

This post offers the opportunity to lead the development of Cadw’s historic places so that they maximise their opportunity for improving visitor access, enjoyment and income generation. It offers the opportunity to work with both internal and external stakeholders, including Ministers, in maximising the potential of our national collection of historic sites both as tourism visitor attractions and community assets.

  • Head of Systems Development £120k

    3 weeks ago

    Wales, United Kingdom ZENOVO LTD Full time

    Are you a seasoned technical leader with the knack for steering scalable systems to success?Are you passionate about pushing the boundaries of technology and seeking an exhilarating unique new challenge?These types of roles dont come up often, so if this sounds of interest, I want to hear from you!Role Head of System DevelopmentLocation CardiffSalary -...

  • Senior Visitor Experience Officer

    6 days ago

    Wrexham, Wales, United Kingdom National Trust Full time

    Senior Visitor Experience Officer - Wrexham, United Kingdom - National Trust Description We have an exciting opportunity to join the Visitor Experience team at Chirk Castle in the newly created Northeast Wales portfolio. Alongside an enthusiastic and experienced team of staff and volunteers, you will deliver high-quality, memorable experiences for our...

  • Relief Chef

    7 days ago

    Chepstow, Wales, United Kingdom Blue Arrow - Cardiff Full time

    Reference: CAR-CAT-SB-25-04-2024Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Job title : Chef Chepstow Location: Cardiff Contract type: open ended contract Salary: £16.00 The Role: Experience as a contract catering Cook The ambition to provide the...

  • Finance Officer

    7 days ago

    Wales, United Kingdom Business in Focus Full time

    **Working from home role (with some travel for meetings South Wales area)** Business in Focus is the lead delivery partner in Enterprise Partnership Cymru, along with Menter Môn, M-SParc and an eco-system of support agencies across Wales. Enterprise Partnership Cymru has won the contract to deliver the Business Wales service on behalf of the Welsh...

  • Contract Catering Chef- Brecon

    7 days ago

    Brecon, Wales, United Kingdom Blue Arrow - Cardiff Full time

    Reference: CAR-CAT-SB-16-04-2024Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Job title: Contract Catering Chef Location: Cardiff Contract type: Permanent Salary: £26K The Role: To plan, prepare and cook menu items as directed by the Sous / Head Chef. * To assist in the...

  • Head Chef

    5 days ago

    Wales, United Kingdom Novotel Cardiff Centre Full time

    Company DescriptionJob DescriptionAreyou passionate about creating culinary masterpieces and leading a team to success? We're seeking a Head Chef to join our dynamic team and take charge of our restaurant, kitchen, and catering operations. As a Head Chef, you'll play a pivotal role in ensuring the highest standards of service delivery and customer...

  • Head of Communications

    2 weeks ago

    Wales, United Kingdom Arts Council Of Wales Full time

    Pennaeth Cyfathrebu Llawn amser, 37 awr yr wythnos Parhaol Gradd E: Cyflog cychwynnol o £53,606 Lleoliad: Gellir lleoli’r rôl hon yn unrhyw un o swyddfeydd Cyngor Celfyddydau Cymru ym Mae Caerdydd, Caerfyrddin neu Bae Colwyn. Ar hyn o bryd rydym yn gweithio mewn ffordd hybrid. Mae ein buddion yn cynnwys 30 diwrnod o wyliau blynyddol, 2.5 diwrnod...

  • Head of Communications

    21 hours ago

    Wales, United Kingdom Arts Council Of Wales Full time

    Pennaeth Cyfathrebu Llawn amser, 37 awr yr wythnos Parhaol Gradd E: Cyflog cychwynnol o £53,606 Lleoliad: Gellir lleoli’r rôl hon yn unrhyw un o swyddfeydd Cyngor Celfyddydau Cymru ym Mae Caerdydd, Caerfyrddin neu Bae Colwyn. Ar hyn o bryd rydym yn gweithio mewn ffordd hybrid. Mae ein buddion yn cynnwys 30 diwrnod o wyliau blynyddol, 2.5 diwrnod braint,...

  • Head of PR and Communications

    2 weeks ago

    Wales, United Kingdom Arts Council Of Wales Full time

    Pennaeth Cyfathrebu Llawn amser, 37 awr yr wythnos Parhaol Gradd E: Cyflog cychwynnol o £53,606 Lleoliad: Gellir lleoli’r rôl hon yn unrhyw un o swyddfeydd Cyngor Celfyddydau Cymru ym Mae Caerdydd, Caerfyrddin neu Bae Colwyn. Ar hyn o bryd rydym yn gweithio mewn ffordd hybrid. Mae ein buddion yn cynnwys 30 diwrnod o wyliau blynyddol, 2.5 diwrnod...

  • Software Developer in Cardiff

    2 weeks ago

    Wales, United Kingdom HM Courts & Tribunals Service Full time

    We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.  Successful applicants...

  • Directorate Finance Lead

    2 weeks ago

    Wales, United Kingdom Ministry of Justice Full time

    We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. Directorate Finance Lead & Deputy Head of Communications Business Office The Ministry of Justice (MoJ) is one of the largest government departments and serves the public by upholding the rule of law and by delivering an...

  • Portfolio Assistant

    2 days ago

    Wrexham, Wales, United Kingdom Development Bank of Wales Full time

    Portfolio Assistant – Micro Loans Cardiff, Llanelli or Wrexham £Competitive Salary We have an opportunity for a Portfolio Assistant (Micro Loans) to join our team to manage a portfolio of Micro Loan investments. Through proactive monitoring of portfolio loan investments, you will seek to minimise the risk of financial loss and maximise the profit from...

  • Directorate Finance Lead

    2 weeks ago

    Wales, United Kingdom Ministry of Justice Full time

    Location East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber About the job Job summary This position is based nationally Job description We encourage applications from people from all...

  • Principle Front-End Web Developer

    3 weeks ago

    Wales, United Kingdom ZENOVO LTD Full time

    Are you ready to level up your career in Front-End development and be at the forefront of innovation working with greenfield products?Are you looking to utilize your breath of Front-End Angular expertise and experience in a new challenge where you are going to really have an impact?If your sat there nodding away enthusiastically, then this could be right up...

  • .NET Developer, .NET 8, C#

    12 hours ago

    Cardiff, Wales, United Kingdom Noir Full time

    .NET Developer, .NET 8, C# - Computer Gaming Company - CardiffIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.(Tech stack: .NET Developer, .NET 8, C#, Azure, Angular 17, Multithreading, RESTful, Web API 2, JavaScript, Programmer, Full Stack Engineer, Architect, .NET...

  • Locum Occupational Therapist

    2 weeks ago

    Cardiff, Wales, United Kingdom Benton Robertson Full time

    Band 6 Acute Occupational Therapist -Cardiff - £26-£32ph Hunter AHP have an exciting opportunity for an occupational therapist to secure an ongoing locum contract within the acute / medicine wards of an NHS hospital in Cardiff. You will work as part of a wider highly experienced multi-disciplinary therapy team which include...

  • Head Chef Rosette Restaurant

    7 days ago

    Cardiff, Wales, United Kingdom Blue Arrow - Cardiff Full time

    Reference: CAR-CAT-SB-23.04-24All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. Job title: Head Chef Location: South Wales Contract type: Permanent Salary: Salary £40,000 + tips (+£4,000 per annum) The role: Experience within a hotel and/or restaurant environment as a...

  • Team Manager immediate start

    2 weeks ago

    Wales, United Kingdom Meridian Business Support Full time

    We are seeking a skilled and experienced Team Manager to oversee both our Intake and Assessment Team and the Unaccompanied Asylum Seeking Children (UASC) Team. This is a Grade 10 social work role. Pay (weekly pay): Bank Holiday: £71.Overtime: £53.Weekend: £53.Evening: £47.The role involves agile working based at County Hall, with duties covering the...

  • Agile Team Lead

    4 days ago

    Wales, United Kingdom Meridian Business Support Full time

    We are seeking a skilled and experienced Team Manager to oversee both our Intake and Assessment Team and the Unaccompanied Asylum Seeking Children (UASC) Team. This is a Grade 10 social work role. Pay (weekly pay): Bank Holiday: £71.Overtime: £53.Weekend: £53.Evening: £47.The role involves agile working based at County Hall, with duties covering the...

  • Principle Front End Developer

    3 weeks ago

    Wales, United Kingdom ZENOVO LTD Full time

    Are you a Senior Front-End developer who likes to be at the forefront of innovation working with greenfield products? Are you looking to utilize your breath of Angular Front-End expertise and experience in a new challenge where you are going to really have an impact on a product and business? RolePrinciple Front-End Developer LocationCardiffonce a month...