Service Owner
1 month ago
Service Owner
Remote role with visits to client site in Exeter around 1 to 2 times every fortnight.
Job Description
A service owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and channels. The service owner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous improvement
At this role level, you will:
- Operate at scale and provide the connection between multidisciplinary business areas and stakeholders.
- Ensure the necessary business processes are followed.
- Participate in the governance of the service, including acting as a point of escalation for the delivery teams.
- Qwn the budget and allocate funding to areas of the service based on your decisions about priorities.
- Communicate the benefits and performance of your service.
- Be responsible for the successful operation and continuous improvement of the service.
- Accountable to work with the customer and key stakeholders to align the service with the customer needs.
- Accountable to work with the service offering Managers to develop a strategic plan and roadmap for the service.
- Working with the service offering Managers, the service Owner is accountable to define key service metrics and reporting actions plans for improvement.
- Responsible to identify opportunities to improve the service.
- Conduct weekly, monthly and Quarterly service reviews.
- Manage Service Levels.
Experience required to apply for this role:
- We are seeking a highly skilled and experienced Senior Delivery Manager to join our multinational corporation with a focus on excellence in delivery management.
- The ideal candidate will bring a wealth of experience in IT service management, project stakeholder management, planning and delivery.
- This role is pivotal in ensuring the successful execution of projects, enhancing customer satisfaction, and driving continuous improvement in our delivery processes.
Essential Skills:
- Experience: Senior Experience required
- Required Skills: IT Service Management, Delivery Management and Project Stakeholder experience required Management Domain
- Skills: Planning and Delivery
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