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Customer Service Manager

3 months ago

Dorking, United Kingdom Holt Recruitment Ltd Full time
Customer Service Manager Role:

  • 40,000 + Per Annum
  • 23 Days Holiday + Bank Holidays
  • Permanent Role

We are seeking a highly experienced Customer Service Manager to join our team. You will be responsible for overseeing the customer service experience and oversee the department, ensuring customer satisfaction is achieved.

Key Responsibilities:

  • Manage and supervise the customer service team.
  • Develop and implement customer service policies and procedures.
  • Handle customer complaints and queries.
  • Develop positive relationships with customers.
  • Monitor customer satisfaction levels.
  • Provide regular reports to senior management.
  • Conduct regular training sessions for the customer service team.

Essential Skills / Attributes:

  • Experience in a similar role or leading a team.
  • Excellent communication, leadership, and management skills.
  • Strong problem-solving and decision-making skills.
  • Highly organized with excellent attention to detail.

If you are interested in finding out more get in contact with Piam on (url removed) / (phone number removed) or send us your CV by Clicking Apply Now

Customer Service Manager - up to 40k - Dorking - Bodyshop

Front of house manager / reception manager / customer service manager / customer team leader / customer service team leader