Urban Outfitters Team Leader

4 weeks ago

Royal Tunbridge Wells, United Kingdom Urban Outfitters Full time

Reports to: Store Manager

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters "Peers Training Peers" philosophy.

Duties & Responsibilities

People:

  • Ability to recruit, motivate, develop and lead a team
  • Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions)
  • Recognise and develop talented individuals for advancement and growth within the organisation
  • Uphold Company standards and act as a positive role model to others

Leadership & Communication:

  • Model the way by inspiring, motivating and encouraging teamwork
  • Conduct productive daily meetings to ensure that goals are met
  • Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions
  • Possess excellent communication skills in both written and verbal form

Managing the Environment:

  • Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
  • Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
  • Achieve Company-average mystery shop results by uphold the Company's customer service standard

Operations:

  • Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
  • Achieve the store stock loss goals by overseeing adherence to loss prevention practices
  • Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents

Merchandising & Display:

  • Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards
  • Understand and interpret current fashion trends in local markets in order to generate creative solutions
  • Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately

Commercial Awareness:

  • Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
  • Utilise Company reports to react to trends and drive business
  • Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
  • Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
  • Demonstrate entrepreneurial skills to achieve and exceed store targets

Required Knowledge, Skills & Experience

  • Experience in a management role working in a fast paced, high volume fashion retail environment
  • Demonstrates strong operational skills
  • An understanding of the Urban Outfitters culture and its appeal to the local market
  • Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business

#UrbanEU #LI-AA1

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