Rapid Response Technician

1 month ago

Redhill, United Kingdom UK Power Networks (Operations) Ltd Full time

79466

This Rapid Respnse Technician will report to the field staff supervisor and will work within network operations based in our Crawley office. You will be a permanent employee in our UK Power Networks team.

You will attract a salary of 45,118 (Plus Shift Allowance)- per annum - depending on experience and a bonus of 3%.

If you are successful, you will need to undertake a medical and DBS reference check

Close Date:.11/08/2024

We also provide the following additional benefits

  • Annual Leave
  • Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
  • Tenancy Loan Deposit scheme
  • Tax efficient benefits: cycle to work scheme
  • Season ticket loan
  • Occupational Health support
  • Switched On - scheme providing discount on hundreds of retailers products.
  • Discounted access to sports and social clubs
  • Employee Assistance Programme.

Job Purpose:

The successful candidate will be responsible for the fast initial response to 'no supply' calls, assisting in the restoration of LV and HV supplies on the UK Power Networks distribution system and other abnormalities which occur such as high earth loop impedance, flickering supplies and other safety critical incidents.

Principal Accountabilities:

Ensure rapid and safe response to emergency calls as directed by Fore hamlet Network Operations or the local office.

Provide regular updates via verbal and mobile electronic hand held devises in accordance with procedures.

Provide timely and accurate information on fault conditions, carry out initial fault location and liaise with local staff on repairs.

Investigate voltage complaints and install test equipment as required.

The restoration of HV & LV supplies

Testing and switching on the HV & LV network - and understanding the results of the tests and acting appropriately

Understanding operational and 1:500 diagrams

Use of appropriate IT equipment including TDR, tough pad and FFE equipment

Nature & Scope:

The person undertaking this role plays a vital role in the safe and timely restoration of LV & HV supplies. The Company is regulated by various guidelines, and this role is particularly important in ensuring successful compliance with Customer Minutes Lost and Customer Interruption targets. The job holder may be required to work at any location within the UK Power Networks area, initially within the South East Region.

The successful candidate will be required to demonstrate a responsible and safe approach to unplanned hazardous situations. They will be required to deal professionally with members of the public, emergency services and local authorities when representing UK Power Networks in emergency situations.

Competencies, Knowledge, Experience and Qualifications:

The successful candidate will preferably be authorised for HV and LV switching and fuse replacement, and if possible that they will have developed metering skills. Training will be offered to all staff to be able to identify and/or rectify customer internal wiring/metering issues, LV network faults, installation of temporary LV generators and HV switching to restore supplies. Technically competent, they are likely to be qualified up to a minimum of C&G 232 or equivalent, ideally up to ONC/HNC or equivalent in Electrical Engineering.

Key Competencies:

Flexibility and able to work alone and in a team environment

Ability to problem solve in a practical way

Able to work under pressure, meet tight deadlines, manage their own workload and be self-reliant

Excellent communication skills to be able to establish strong informal relationships with colleagues across Networks

Customer focused to be able to develop a good rapport with customers

Hold a full Clean UK Driving Licence

Personal Characteristics:

The following are important attributes for this role

Strong safety focus required

Must be customer focused

Must be willing to undertake standby duties

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