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Operations Manager

2 months ago

Heathrow, United Kingdom British Airways PLC Full time

Looking for a challenge in one of the world's largest airfreight logistics organisations?

At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.

As the logistics and cargo brand of International Airlines Group, you'll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling.

As well as helping to keep the world's economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do.

The role:

Operations Manager - Airside

Operations Managers have full accountability for their departmental operations on a shift by shift basis. The role operates 24/7, 365 days a year. Operations Managers are accountable for monitoring and delivering high quality operational performance every shift and mitigating 
risks to protect IAG Cargo's performance. The role requires proactive and collaborative communication, strong leadership and pragmatic decision making as well effective coaching, performance management and development of a team.

What you'll do:

  • Accountable for leading and motivating the London Operations team on shift in IAG Cargo by driving a highly engaged and performance focused working environment where teams are driving the highest level of operational quality metrics
  • Accountable for ensuring high levels of productivity to meet the needs of the operation
  • Conduct flow meetings, identifying risks to performance and implementing effective mitigations into the relevant parts of the operation
  • Lead a performance driven culture through effective performance & line management of direct reports and on the day shift teams delivering in the moment feedback as well as structured one-to-ones.
  • Collaborate with internal stakeholders such as Senior Manager, Cargo Operations, regional and sales teams as well as with third party stakeholders such as airline operating companies and airport authorities to ensure IAG Cargo's interests are protected
  • Work flexibly where required across different areas of the IAG Cargo London Operation
  • Work collaboratively with the wider management team to introduce performance improvements
  • Accountable for the health, safety and security of the operational area whilst on shift to comply with operational and legislative requirements whilst working with the IAG Cargo Safety Team to role model and champion safety behaviours; challenging non-compliance.
  • Coach and support Team Leaders and Specialists to run the day to day shifts by ensuring that the environment, facilities, systems, and materials are available to deliver a smooth and efficient operation.
  • Manage data within multiple systems, ensuring a high level of operational delivery and proactive customer recovery. Conduct causal analysis where needed to get to the root of operational issues.
  • Representation during safety events and accountable for ensuring the correct reporting processes are followed
  • Understand the application of industrial agreements across the IAG Cargo London Operation.

What you'll bring to IAG Cargo:

  • Excellent communication and leadership skills
  • Strong problem solving ability, able to make effective decisions quickly with information available
  • Proactive mindset with a problem-solving orientation and initiative using data
  • Ability to hold teams accountable for delivery of actions and results
  • Demonstrated resilience, ability to prioritise workload, and make decisive decisions in a pressurised environment.
  • Ability to build constructive relationships with colleagues and trade unions
  • Able to work to own initiative, detecting issues and taking the required actions with minimal guidance
  • Uncompromising in safety, security, process and adhering to regulatory requirements
  • Delivery focused, can manage a complex and diverse set of requirements

Your experience:

  • Proven experience in an operational and/or industrialised environment
  • People management in an operational environment
  • Able to hold an airside pass
  • Full UK drivers' licence and ability to obtain and hold an airside driving permit
  • Excellent internal and external stakeholder management
  • Proven experience in managing, coaching, and leading teams.

What we offer:

Wherever you work within IAG Cargo, you'll play a part in connecting people and countries and join a diverse and inclusive business that's making a difference to the future of aviation.

Colleagues working for IAG Cargo:

  • Benefit from attractive and competitive rewards aligned to the local market and role.
  • From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You'll also receive up to 30 discounted Hotline' airfares per year for yourself, friends, and family.
  • Work with diverse colleagues in a business that truly values inclusion and diversity.
  • Are valued for their ideas and opinions.
  • Benefit from opportunities for development and progression.
  • Are able to support communities across the world, and close to home.
  • Work in an environment in which safety and wellbeing are paramount.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.

Please advise us if you require any reasonable adjustments to take part in the recruitment process so we're able to remove any barriers that may present themselves.

An Operations Manager role is cross functional and whilst you will be aligned to a department the company reserves the right to move you within the operational areas.