Senior Manager

3 weeks ago

Heathrow, United Kingdom British Airways PLC Full time

Looking for a challenge in one of the world's largest airfreight logistics organisations?

At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.

As the logistics and cargo brand of International Airlines Group, you'll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling.

As well as helping to keep the world's economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do.

The role:

Senior Manager - Cargo Operations

As the Senior Manager, Cargo Operations you will be at the forefront of driving operational quality through IAG Cargo's biggest hub at London Heathrow. In this dynamic, shift-based role you will lead a large operational team and collaborate with senior management teams and external stakeholders to represent IAG Cargo and protect operational performance. 

What you'll do:

  • Accountable for the safety and security of the IAG Cargo operation.
  • Senior leader on shift of circa 400 colleagues across Ascentis, Premia, Airside, Planning, Customer Data and Retail as well as areas such as Mail, Secure and CAST.
  • Directly manage on shift a team of at least 5 on shift managers.
  • Directly accountable for the on the day operational performance, influencing a number of metrics to ultimately deliver the most optimal Flown as Booked performance.
  • Most senior point of escalation for on the day operational decision making. The Senior Manager, Cargo Operations will be accountable for making decisions that maximise revenue and protect operational performance.
  • Responsible for activation of plans to mitigate disruptions including BCPs, taking accountability for on-shift incident management, and communication to senior leadership teams across IAG Cargo including the Cargo Executive Team.
  • Responsible for activating and/or chairing the IAG Cargo Crisis Management Team as required and will be the accountable operational decision maker in response to any British Airways Crisis Management Team activation.
  • Challenge decisions made by external stakeholders to ensure IAG Cargo's operation is protected.
  • Main point of contact for airline operating companies on the day including British Airways, Iberia, Aer Lingus and other airlines outside of the IAG group. Accountable operational point of contact for all external stakeholders.
  • Use data to inform proactive and strategic decision making and effectively communicate across the wider operation.
  • Management of a large team of industrialised colleagues on different contract types and working arrangements.
  • Provide coaching, development, and leadership to the operational management team.

What you'll bring to IAG Cargo:

  • Ability to influence and drive motivation through inspiring leadership.
  • Excellent communication and leadership skills.
  • Proactive mindset with a problem-solving orientation and initiative using data.
  • Proficiency in analysing data to plan operational execution and inform decision making.
  • Ability to hold people accountable for delivery of actions and results.
  • Demonstrated resilience, ability to prioritise workload, and make decisive decisions in a pressurised environment.
  • Ability to build comprehensive relationships with colleagues and trade unions.
  • Achieving consensus when balancing conflicting priorities.

Your experience:

  • Proven experience managing teams in an operational and industrialised environment.
  • Experience of people management in a change driven environment.
  • Able to hold an airside pass.
  • Excellent internal and external stakeholder management.
  • Ability to navigate ambiguity and balance conflicting demands between commercial and operational requirements.
  • Proven experience in managing, coaching, and leading teams.

What we offer:

Wherever you work within IAG Cargo, you'll play a part in connecting people and countries and join a diverse and inclusive business that's making a difference to the future of aviation.

Colleagues working for IAG Cargo:

  • Benefit from attractive and competitive rewards aligned to the local market and role.
  • From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You'll also receive up to 30 discounted Hotline' airfares per year for yourself, friends, and family.
  • Work with diverse colleagues in a business that truly values inclusion and diversity.
  • Are valued for their ideas and opinions.
  • Benefit from opportunities for development and progression.
  • Are able to support communities across the world, and close to home.
  • Work in an environment in which safety and wellbeing are paramount.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.

Please advise us if you require any reasonable adjustments to take part in the recruitment process so we're able to remove any barriers that may present themselves.

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